This topic

Contacting BT

sgb123 — Mon, 03 Jun 2024 11:06:22 GMT

Can anybody tell me how I can contact BT/EE? PLEASE!! I have tried phoning 150 and 0330 etc, and after a voice message telling me there's a 35 minute wait they then tell me to call back later and hang up. Their new "visual service" is unavailable. Useless as ever.

Re: Contacting BT

Keith_Beddoe — Mon, 03 Jun 2024 11:10:10 GMT

@sgb123

Are you a BT customer or an EE customer, as they are separate companies?

Re: Contacting BT

imjolly — Mon, 03 Jun 2024 11:10:28 GMT

you can try billing https://www.bt.com/help/contact-bt/account-and-billing/broadband

the normal is CS 03301234150

Re: Contacting BT

sgb123 — Mon, 03 Jun 2024 11:13:55 GMT

Both. First BT broadband, second EE mobile. I went into the EE shop to cancel my rubbish mobile connection and they told me to go online to do it ... ha! I should be so lucky😡

Re: Contacting BT

Keith_Beddoe — Mon, 03 Jun 2024 11:18:12 GMT

Probably just busy on a Monday morning. You will just have to try later.

Re: Contacting BT

imjolly — Mon, 03 Jun 2024 11:19:32 GMT

if your problem is with your EE mobile then you need to contact EE not BT

Re: Contacting BT

sgb123 — Mon, 03 Jun 2024 11:23:10 GMT

I simply want to cancel my BT broadband. I can't accept my broadband package increasing from £44pm to £77. Are they insane?

Re: Contacting BT

Keith_Beddoe — Mon, 03 Jun 2024 11:23:20 GMT

@sgb123

EE have their own forum https://community.ee.co.uk/

Re: Contacting BT

Carlusha — Mon, 03 Jun 2024 11:24:39 GMT

@sgb123wrote:
Both. First BT broadband, second EE mobile. I went into the EE shop to cancel my rubbish mobile connection and they told me to go online to do it ... ha! I should be so lucky😡

When you've decided what new mobile provider you want and provided you are out of contract, why not use the switch process?

Re: Contacting BT

sgb123 — Mon, 03 Jun 2024 11:26:00 GMT

Thanks. I'll try that. I simply want to cancel my contract and get a PAC code

Re: Contacting BT

sgb123 — Mon, 03 Jun 2024 11:27:11 GMT

Aah, thanks. I don't know how that works? (not very tech savvy!)

Re: Contacting BT

Keith_Beddoe — Mon, 03 Jun 2024 11:29:01 GMT

@sgb123

You can only cancel BT broadband by ringing up.

Re: Contacting BT

sgb123 — Mon, 03 Jun 2024 11:34:48 GMT

🤣🤣🤣🤣 Well, I've only been on hold for 20 minutes so I guess it's early days yet. I guess cancelling my direct debit might be more effective

Re: Contacting BT

imjolly — Mon, 03 Jun 2024 12:07:45 GMT

cancelling your DD will have more affect that you want as it will probably result in debt collector letters and a poor credit rating