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Eagle NVR cannot connect to SMART Hub2

FarmGirl — Thu, 06 Jun 2024 20:08:11 GMT

My electrician has fitted security cameras onto the farm buildings and inside a shed and they are connected to an Eagle NVR. That unit is cabled through to the house, a distance of 80.3 metres. They cannot get the NVR to connect to the router and are telling me that the router is not beefy enough. I struggle to believe that, but not sure where to go from here. Any help, ideas would be appreciated. Thanks

Re: Eagle NVR cannot connect to SMART Hub2

Keith_Beddoe — Thu, 06 Jun 2024 20:10:51 GMT

@FarmGirl

Are you a BT business user?

Re: Eagle NVR cannot connect to SMART Hub2

FarmGirl — Thu, 06 Jun 2024 20:50:50 GMT

Hi Keith,

No, just standard personal customer.

Re: Eagle NVR cannot connect to SMART Hub2

Keith_Beddoe — Thu, 06 Jun 2024 20:59:05 GMT

Usually farms are classified as a business by BT.

I assume you have BT Broadband? Which BT Home Hub are you using?

Re: Eagle NVR cannot connect to SMART Hub2

HHGTTG — Thu, 06 Jun 2024 21:01:04 GMT

Have you tried turning off the 5Ghz frequency in the Smart Hub 2 manager settings and then see whether it will connect? If so then if it it successful you can turn that back on again.

I'm only a novice here so I may be totally wrong, of course.

Re: Eagle NVR cannot connect to SMART Hub2

licquorice — Thu, 06 Jun 2024 21:28:44 GMT

@FarmGirl Ethernet is good for 100m assuming good quality Cat5e or higher cable. I assume you aren't trying to power the NVR via POE as the BT hub doesn't support POE. I would suspect the quality of the cable and/or it's terminations.

@HHGTTG the op isn't connecting via WiFi.

Re: Eagle NVR cannot connect to SMART Hub2

FarmGirl — Fri, 07 Jun 2024 11:13:08 GMT

Smart Hub 2

Re: Eagle NVR cannot connect to SMART Hub2

Keith_Beddoe — Fri, 07 Jun 2024 11:21:46 GMT

Its possible that the Ethernet port on the Smart Hub 2 is having difficulty negotiating the correct speed.

Try adding an Ethernet switch between the home hub Ethernet port, and the end of the cable.

https://www.netgear.com/uk/business/wired/switches/5-port-switch/

A Netgear GS105 would be a good choice.

You only need to use two of the ports, one to connect to the home hub, and one to the end of the cable.

Re: Eagle NVR cannot connect to SMART Hub2

countrypaul — Fri, 07 Jun 2024 13:20:25 GMT

Has anyone actually tested the ethernet link end to end or is it just a case of the NVR is not working - it must be the router situation. You can buy a simple ethernet tester from the big river or the well known auction site for under £10. They will normally highlight common problems with the wiring such as a wire not inserted fully in the IDC connector, wires in the wrong order, broken wires in the cable sometimes caused by rough handling during installation etc.

Which port on the SH2 are you using, if port 4 make sure it is not setup for FTTP.

Re: Eagle NVR cannot connect to SMART Hub2

Keith_Beddoe — Fri, 07 Jun 2024 13:27:52 GMT

If you do try an Ethernet Switch, it will have indicator LEDs to indicate activity, and will also deal with any cable crossover between transmit and receive pairs.

Re: Eagle NVR cannot connect to SMART Hub2

FarmGirl — Sun, 09 Jun 2024 13:37:44 GMT

Update on 'progress' :-).

Checked the ethernet cables, and the TP-Link 5 port Gigabit desktop switch box (they left me with) by plugging work laptop into them and connecting and that worked fine. Also in the hub manager I can see the NVR is connected, has an IP address, (always use this address is set to No).

NVR box is housed in a box on the side of the shed where the cameras are. Should I get it out and bring it back to the house and connect it from within the house to see if that makes any difference?

Re: Eagle NVR cannot connect to SMART Hub2

countrypaul — Sun, 09 Jun 2024 14:26:23 GMT

Worth a try - bringing it close to the router and try a couple of different Ethernet cables just in case.

Does the router show what speed the box is connected at?

Did you try with the switch connected to the box with a short Ethernet cable and connected to the router with the 80+m cable at the same time? Did you do the same with the Laptop?