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Installing Broadband Query

ClaireMoore1810 — Mon, 10 Jun 2024 20:37:45 GMT

Hi, I'm moving into a property that currently has a BT phoneline but has never had broadband installed. I need to have broadband installed as my job requires home working, however the mobile signal is poor so I will need to keep the phone line. I'm not sure if I can request for an additional phoneline for the broadband or if I need to request something specific as I'm not very techy. Any assistance would be much appreciated. Thanks.

Re: Installing Broadband Query

naylor2006 — Mon, 10 Jun 2024 20:53:40 GMT

Doesnt matter what broadband package you order for the line that is already there you will be given and option to still have a phone, if Fibre can be delivered there you will get a phone 'line' that is delivered over that, if its just plain old copper broadband you can still keep the phone part.

Basically, ordering a Broadband package to the new address will not prevent you from having a phone service, you dont need an extra line for it.

Re: Installing Broadband Query

ClaireMoore1810 — Mon, 10 Jun 2024 21:13:31 GMT

That's great. Thanks for message.