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Smart Hub 3 and Windows 10 PCs

Rosetta — Fri, 14 Jun 2024 09:14:30 GMT

Hi all

We have been "upgraded" to the new Smart Hub 3, which is refusing to talk to any of our Windows 10 PCs, unilaterally. We have 3 Windows 11 computers, and lots of older Macbooks and iMacs which connect with no problem - but something about the wifi connection is not working with any Windows 10 device.

I am the in-house IT and have run all the usual connection troubleshooting routines, but no juice.

Has anyone else had this issue at all? We are a small charity and really cannot afford to replace half of our IT because of the Smart Hub

Re: Smart Hub 3 and Windows 10 PCs

Keith_Beddoe — Fri, 14 Jun 2024 09:22:08 GMT

@Rosetta

Welcome to this user forum for BT Residential phone and broadband customers.

Are you a BT Business customer?

Re: Smart Hub 3 and Windows 10 PCs

Rosetta — Fri, 14 Jun 2024 10:27:02 GMT

Sorry, I posted in the wrong Community - I'm both a home and a Business customer, different accounts!

Re: Smart Hub 3 and Windows 10 PCs

Keith_Beddoe — Fri, 14 Jun 2024 10:38:36 GMT

@Rosetta

If it relates to your BT Business connection, then post here.

http://business.forums.bt.com/

Re: Smart Hub 3 and Windows 10 PCs

countrypaul — Fri, 14 Jun 2024 14:17:50 GMT

As a short term work around you could always use a separate access point for your W10 machines until you get a proper solution. Reusing an old WiFi router as just an AP, or buying an AP off an auction site (often <£10) are options that don't involve huge expenditure.

Re: Smart Hub 3 and Windows 10 PCs

gibbylinks — Sun, 16 Jun 2024 08:04:48 GMT

So will Domestic subscribers get Smart Hub 3 or will we for forced to move to EE?