This topic

Better connection to wifi camera when wifi is switched off

JGC — Fri, 14 Jun 2024 09:07:19 GMT

I have several wifi cameras all connected to my new EE hub with 900Mbps fibre and several BT extender discs but find that viewing the camera feed is much faster and more stable when I only use 4G on my phone or connect through someone else’s wifi. When I do activate wifi on my phone I have several hundred Mbps connection (but slow & sporadic camera connection).

Re: Better connection to wifi camera when wifi is switched off

Keith_Beddoe — Fri, 14 Jun 2024 09:20:23 GMT

@JGC

Welcome to this user forum for BT Residential phone and broadband customers.

Are you an EE broadband customer?

Re: Better connection to wifi camera when wifi is switched off

JGC — Fri, 14 Jun 2024 09:36:12 GMT

Yes… owned BT

Re: Better connection to wifi camera when wifi is switched off

Keith_Beddoe — Fri, 14 Jun 2024 09:38:17 GMT

@JGC

As you are an EE customer, you need to post on the EE forum https://community.ee.co.uk/

EE are a separate company within the BT Group.

Re: Better connection to wifi camera when wifi is switched off

JGC — Fri, 14 Jun 2024 09:56:49 GMT

It’s still owned by BT, as is Openreach who send engineers to try to fix BT and EE equipment.

As a 40yr BT customer, I get really fed up with your internal politics!

BTW this issue was exactly the same before you moved me from my BT Hub to fibre & EE … which has caused me more issues in the last 6 months than I’ve ever had.

Re: Better connection to wifi camera when wifi is switched off

Keith_Beddoe — Fri, 14 Jun 2024 09:59:11 GMT

@JGC

This is just a customer to customer help forum, everyone here, including myself, are just customers.
I suggest you complain to EE.

Re: Better connection to wifi camera when wifi is switched off

JGC — Fri, 14 Jun 2024 10:00:36 GMT

eg. Yesterday my state-of-the-art digital voice phone worked perfectly… except we couldn’t hear or speak to anyone !

Re: Better connection to wifi camera when wifi is switched off

JGC — Fri, 14 Jun 2024 10:02:26 GMT

I am complaining to EE, through their parent company.

Re: Better connection to wifi camera when wifi is switched off

Keith_Beddoe — Fri, 14 Jun 2024 10:04:07 GMT

This forum cannot help with your query.

Try https://ee.co.uk/contact-ee/complaint

Re: Better connection to wifi camera when wifi is switched off

JGC — Fri, 14 Jun 2024 10:07:54 GMT

Why can’t you help rather than panning me off to a different group? Same equipment, same service, same company, same issue.

Re: Better connection to wifi camera when wifi is switched off

licquorice — Fri, 14 Jun 2024 16:26:10 GMT

Would you expect Screwfix to deal with a B&Q problem? Both are part of the same parent company.

Exactly the same relationship as BT retail and EE.

Re: Better connection to wifi camera when wifi is switched off

Carlusha — Fri, 14 Jun 2024 16:56:46 GMT

@licquoricewrote:
Would you expect Screwfix to deal with a B&Q problem? Both are part of the same parent company.
Exactly the same relationship as BT retail and EE.

......... and Plusnet too are owned by BT but any problems, either call Plusnet help line or post on their forum.

Re: Better connection to wifi camera when wifi is switched off

JGC — Fri, 14 Jun 2024 17:31:48 GMT

So I take it you haven’t a clue what the problem is regardless of which company’s sticker is on the equipment?

Re: Better connection to wifi camera when wifi is switched off

gg30340 — Fri, 14 Jun 2024 19:27:12 GMT

@JGC wrote:

So I take it you haven’t a clue what the problem is regardless of which company’s sticker is on the equipment?

It's simple, the problem is you have several wifi cameras all connected to your new EE hub with 900Mbps fibre and several BT extender discs but find that viewing the camera feed is much faster and more stable when you only use 4G on you phone or connect through someone else’s wifi. When you do activate wifi on your phone you have several hundred Mbps connection (but slow & sporadic camera connection).

Is that correct, or are you wanting to know how to fix the problem?

If that is what you meant you need to contact your Internet Service Provider or their forum as there may a fault with your equipment that only ISP can fix or investigate and if required replace equipment.

Re: Better connection to wifi camera when wifi is switched off

JGC — Fri, 14 Jun 2024 21:33:46 GMT

Are you sure you don’t work for BT as you sound like the BT Cube Engineer that EE sent to me. He didn’t know what the problem was either.
night night xx

Re: Better connection to wifi camera when wifi is switched off

Hildener — Fri, 14 Jun 2024 23:52:19 GMT

As has Already been pointed out. Nobody here works for BT this is a customer forum.