This topic

BT wall phone port

Jamiezoe — Sat, 15 Jun 2024 11:44:22 GMT

Hi!

I have just moved into a house and received my wifi router in the mail (it is not a bt router but the network for the flat is bt)

the Ethernet cable that came with the router does not fit into the wall port - the wall port in the flat only has the one hole?

any idea on how to get around this so I can connect the router to the network? Do I need a specific adaptor to plug into the wall and then plug in the enthernet cable?
Any help would be appreciated as I have already ordered a different connector to try and this also does not fit (rj11 to rj45) and neither end fits in the wall port!

Thanks !

Re: BT wall phone port

imjolly — Sat, 15 Jun 2024 12:03:23 GMT

are you a BT broadband customer and if so how did you not received a BT hub?

which socket

Re: BT wall phone port

Jamiezoe — Sat, 15 Jun 2024 12:05:47 GMT

Hi there!
I am not a bt broadband customer I got a router with three!
Looking at the picture it looks like number 1 but it has a small bt logo in black on the top left of the port!
Thanks

Re: BT wall phone port

imjolly — Sat, 15 Jun 2024 12:09:52 GMT

if you are with 3 then you need to post here https://community.three.co.uk/

the socket is old openreach phone socket and you will need an old style filter to connect your rj11 cable and get broadband

Re: BT wall phone port

Anonymous — Sat, 15 Jun 2024 12:22:57 GMT

I though Three only did 4G broadband? In which case you don't need a connection to the phone line.

Re: BT wall phone port

Jamiezoe — Sat, 15 Jun 2024 12:31:49 GMT

Hi yes it’s a 5g router but on the router the network is red and is not working.

Re: BT wall phone port

licquorice — Sat, 15 Jun 2024 12:47:34 GMT

What on earth has that got to do with BT?

Re: BT wall phone port

Jamiezoe — Sat, 15 Jun 2024 12:48:38 GMT

You don’t have to be rude!! What it’s got to do with BT is that’s the network for my building and that is the provider of said wall port!!

Re: BT wall phone port

Jamiezoe — Sat, 15 Jun 2024 12:49:10 GMT

Thanks for you help

Re: BT wall phone port

licquorice — Sat, 15 Jun 2024 13:20:42 GMT

BT don't provide a 'network' for buildings.

Re: BT wall phone port

Jamiezoe — Sat, 15 Jun 2024 13:39:33 GMT

That’s funny because the port on my wall has a clear BT logo

Re: BT wall phone port

licquorice — Sat, 15 Jun 2024 13:42:19 GMT

Yes, it's just a legacy phone socket which is of no use to you.

Re: BT wall phone port

iniltous — Sat, 15 Jun 2024 14:32:12 GMT

As explained, the wall socket may be branded as BT , that’s a historic legacy of when BT were pretty much the only landline provider available, that socket may be decades old , but is part of the landline network, if you had ordered ‘landline’ broadband from BT ( or any other Openreach based provider ) that wall socket may be used ,but you don’t have landline based broadband from BT or anyone else so that socket is irrelevant.

You apparently have got mobile broadband which isn't landline based , it’s using similar technology to a mobile phone , if it doesn’t work , you would need to speak to the company that supplied it ….it could be that in your location the mobile signal isn’t good enough for this unit to function or it isn’t set up correctly , but as explained it’s nothing to do with the wall socket that happens to be branded as ‘BT’ .

Re: BT wall phone port

WSH — Sat, 15 Jun 2024 14:41:39 GMT

It’s not people being rude but a degree of confusion. I think you have a fundamental misunderstanding here:

If it is a 5g router it connects to a cell phone mast and has nothing to do with the phone socket.

Any ethernet cable provided will be to connect to your computer, or another piece of equipment provided by 3, not the phone socket.

The “network” you are referring to is purely for the phone/FTTC broadband and provided by Openreach, who are a separate company to BT these days.

And lastly, this forum, which is a customer-to-customer help forum, (not BT the company), is not in a position to offer help on third party equipment using the mobile phone network.

Edit: Typing at the same time as iniltous.