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Smart Hub 2 connection drop

JoJo_79 — Wed, 19 Jun 2024 17:34:26 GMT

I have had BT for years without any problem.

i have halo3 with the hybrid which has works fine for ages. Recently my hub has been flashing orange and the hybrid has jumped into life and connected.

if I restart the hub all returns to normal. If I don’t restart the hub it stays on the hybrid for ages before it reverts to the hub connection.

I contacted bt and they had a look and said I had Wi-Fi congestion. They sent me another Wi-Fi disc which I installed. I was also told to do a factory reset if the hub which I did. They said there was nothing wrong with my line.

All was fine for a couple of weeks and then it started doing it again. I only have about 13 devices connected and it doesn’t seem to do it when there is high demand. It just seems to do it randomly.

i would love to fix this issue as it is driving me bonkers

Re: Smart Hub 2 connection drop

licquorice — Wed, 19 Jun 2024 18:48:56 GMT

It cannot possibly be a WiFi congestion problem as the only thing changing to resolve the problem is the broadband connection, ergo it is a line problem.

Re: Smart Hub 2 connection drop

JoJo_79 — Thu, 20 Jun 2024 01:51:51 GMT

I have 3 devices connected by Ethernet cable and the rest on Wi-Fi

Re: Smart Hub 2 connection drop

JoJo_79 — Thu, 20 Jun 2024 01:52:40 GMT

Thank you