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Re: Smart Hub 2 connection drop

mattbell69 — Wed, 19 Jun 2024 19:15:00 GMT

Tonight my son could not login to hs xbox account on his xbox. After very many retries it worked. He has had this before.

I have a gaming laptop and tried to connect to Epic Games and I keep getting a Retry Connection button. This normally works, but again a few days ago the same problem.

I only just moved to BT and upgraded the line speed. Before I was on Sky Full Fibre and it always worked. At the moment speaking with a BT Service Desk Engineer and I VERY disapointed.

There is either some filter problem or it's the router itself as the rest of the hardware is the same just a new Router and new ISP.

Re: Smart Hub 2 connection drop

licquorice — Wed, 19 Jun 2024 19:45:23 GMT

I have moved your post to start a new thread as it is entirely different to the thread you posted on.

Re: Smart Hub 2 connection drop

licquorice — Wed, 19 Jun 2024 19:46:12 GMT

Are you connecting by WiFi or Ethernet?

Re: Smart Hub 2 connection drop

mattbell69 — Thu, 20 Jun 2024 07:56:46 GMT

The Xbox and Laptop are both using a CAT 5e cable. I have tried them both wirelessly to, there does not seem to be a difference.

Re: Smart Hub 2 connection drop

naylor2006 — Thu, 20 Jun 2024 10:40:22 GMT

When this is occurring is it the internet actually working?

Re: Smart Hub 2 connection drop

imjolly — Thu, 20 Jun 2024 11:05:31 GMT

have you checked MYBT that parental controls and web protect are not active? if active then at least turn of web protect

Re: Smart Hub 2 connection drop

mattbell69 — Mon, 01 Jul 2024 20:09:28 GMT

When this issue show's its ugly head the Internet continues to work. I have a Chromecast 4k on a different TV and that was streaming a program for my daughter without stopping.

I can also browse the web through my web browser.

About 16:00 to 19:00 there is not guarantee that I will be able to login to the Xbox login servers and if I do I normally have the same problem login to the Fortnite login servers.

This also happens on my son's Switch, he cannot login to Fortnite. This never happened when using SKY BROADBAND.

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I've also had new Router sent out to me. Replaced it. Same problem!!!

The problem is in their Network, it's not at my end - but will they listen....

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Trustpilot score of 1 star!!

Re: Smart Hub 2 connection drop

mattbell69 — Mon, 01 Jul 2024 20:10:32 GMT

I thought of this to, I switched them both off. It works in the morning, but not the time stated.