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NETGEAR Orbi and smart hub

AndrewThurston — Sun, 23 Jun 2024 11:26:28 GMT

Hi,

Hoping someone can help. I recently moved from Virgin to BT FTTP. I’ve got an Orbi RBR 850 router and was hoping to connect it directly to the ONT via the WAN as hoping not to use the BT router at all. But after connecting it I’m still not able to get any internet. I’ve changed the internet connection type to PPOE on Orbi but still no luck.

Any suggestions greatly recieved.

BW,

Andrew.

Re: NETGEAR Orbi and smart hub

licquorice — Sun, 23 Jun 2024 11:55:47 GMT

Did you enter the correct PPPoE credentials?

Username bthomehub@btbroadband.com

Password BT

Re: NETGEAR Orbi and smart hub

AndrewThurston — Sun, 23 Jun 2024 15:01:52 GMT

Hi,

Yes.

Selected advanced tab>advanced>ipv6>

internet connection type>PPPoE

password>bt

Still with no luck.

BW,

Andrew.

Re: NETGEAR Orbi and smart hub

licquorice — Sun, 23 Jun 2024 16:42:05 GMT

What about IPv4?

Re: NETGEAR Orbi and smart hub

Forthay — Sun, 23 Jun 2024 19:13:28 GMT

+1 for @licquorice Do you have the option for ADVANCED >> Setup >> Internet Setup, choose Yes to using password for internet rather than IPV6. Failing that factory reset and start from the beginning. Best of luck!

Re: NETGEAR Orbi and smart hub

AndrewThurston — Tue, 25 Jun 2024 10:42:37 GMT

yes, with no luck. Only work around i've figured is to connect the orbi to the bt router and disable the wifi from the BT router so effectively using the bt router as a bridge effectively.

Re: NETGEAR Orbi and smart hub

AndrewThurston — Tue, 25 Jun 2024 10:43:49 GMT

I cant see an ipv4 tab on the orbi troubleshooting page

Re: NETGEAR Orbi and smart hub

Forthay — Tue, 25 Jun 2024 16:52:18 GMT

I’d factory reset and start from scratch using the setup wizard.

Re: NETGEAR Orbi and smart hub

AndrewThurston — Wed, 26 Jun 2024 09:52:32 GMT

I’ve done this and the ipv6 changes and it’s working now. Thanks all.