This topic

New BT Hub received

Mattiesmomma — Wed, 03 Jul 2024 15:08:30 GMT

Hi All

We are due to be upgraded for full fibre this Friday. We have received a new BT hub as ours was so old. I . It states we can set it up ourselves.

Until Friday it will have to go upstairs in the home office which its been for years. The wires on the new hub are different to the old hub so are very reluctant to attempt it ourselves as do not want to be without internet.

The new hub and router which Openreach will bring will be together will be in the lounge as that is inline with the underground cabling outside which has been seen by Openreach engineers and verified OK. All Openreach will do is the final stage on Friday.

So we think its sensible for Openreach to install new hub for us same time as connecting us up.

Have you all either installed new hub or left it for openreach to do on final fix?

Re: New BT Hub received

Anonymous — Wed, 03 Jul 2024 15:21:34 GMT

You just take the DSL telephone cable from the back of the old Hub & plug it into the grey port on the new one.

Entirely up to you whether you want to that or not. Although doing so would eliminate the tiny possibility of finding it's faulty on the day.

Not sure what you mean by Openreach bringing a new Hub & router? All they will bring to install inside is the ONT that the Hub you've been sent will connect to.

Re: New BT Hub received

licquorice — Wed, 03 Jul 2024 15:22:03 GMT

I'm not sure I understand, the connections should be the same on the old and new hub. A DSL socket that connects to the phone socket and 4 Ethernet sockets. Can you post a picture of your old hub connections please?

Re: New BT Hub received

Mattiesmomma — Wed, 03 Jul 2024 15:28:25 GMT

Our old connections will not be used as they are upstairs, we have bt points in most rooms of the house. Our current BT line will be become redundant as its cooper and we are not going to have digital phones . Just rely on mobiles.

Sending a photo of old ones will be pointless as Ive said they will be redundant.

Re: New BT Hub received

licquorice — Wed, 03 Jul 2024 15:29:42 GMT

@Mattiesmomma do you by any chance currently have an old hub4 and separate modem?

If so, just unplug the DSL cable on the modem and plug it into the DSL socket on the new hub. The modem will no longer be required

Re: New BT Hub received

licquorice — Wed, 03 Jul 2024 15:31:31 GMT

Yes, understand that. It was so that you could use the new hub until moved to fibre.

Pointless posting if you didn't want to do that.

Re: New BT Hub received

Mattiesmomma — Wed, 03 Jul 2024 15:33:33 GMT

Yes I agree its to make sure it works ok.

We have new bt hub2 but not installed it yet as why install it on the place were it will not go as it will have to move anyway,

Why install new hub with old system when openreach can do it alongside new ONT.

Can I ask have you been through this same process?

Re: New BT Hub received

Mattiesmomma — Wed, 03 Jul 2024 15:36:21 GMT

Yes we do.

Have you been through this process?

Re: New BT Hub received

licquorice — Wed, 03 Jul 2024 15:37:34 GMT

Yes, of course. Its not a huge process, you are simply swapping one router for another, there is no 'installation' as such. Its entirely up to you if you want to do it or not.

You can either change the the wireless name and password on the new hub to be the same as the old one, or you can change all your devices. Its simpler to change the new hub.

Re: New BT Hub received

Mattiesmomma — Wed, 03 Jul 2024 15:48:13 GMT

THanks for tolerating my odd questions.

Our current antiquated hub is upstairs in the office attached to BT phone line and the new one will be in the lounge with the ONT

. Please note we will no longer have a landline as we have chosen not to have digital phones and want to loose phone number. Ok so if we install new hub upstairs today and add all devices to it in readiness for Friday when Openreach come to do final stage, all we will have to do is move it downstairs on Friday?

Re: New BT Hub received

Mattiesmomma — Wed, 03 Jul 2024 15:49:43 GMT

Also if we chose not to install new BT HUb do you know if opebnreach will be happy to do it, yes I know they wont do all our items but say the laptop only and we will do the rest

Re: New BT Hub received

licquorice — Wed, 03 Jul 2024 15:51:27 GMT

@Mattiesmomma wrote:

Ok so if we install new hub upstairs today and add all devices to it in readiness for Friday when Openreach come to do final stage, all we will have to do is move it downstairs on Friday?

Correct

Re: New BT Hub received

licquorice — Wed, 03 Jul 2024 15:54:55 GMT

@Mattiesmomma wrote:

Also if we chose not to install new BT HUb do you know if opebnreach will be happy to do it, yes I know they wont do all our items but say the laptop only and we will do the rest

Openreach will simply install the ONT, connect the HUB2 to it and ensure it works, they're not obliged to connect any of your devices, that is your responsibility. If you wish to put your old hub back, that is entirely up to you.

Re: New BT Hub received

licquorice — Wed, 03 Jul 2024 15:57:29 GMT

What speed fibre have you ordered? Bear in mind if you use your old Hub4, you will be limited to 100M rather than anything faster you may have ordered.

Re: New BT Hub received

Mattiesmomma — Wed, 03 Jul 2024 15:58:35 GMT

500

Re: New BT Hub received

licquorice — Wed, 03 Jul 2024 16:02:40 GMT

Then you need to use the new hub.

Re: New BT Hub received

Mattiesmomma — Wed, 03 Jul 2024 16:03:15 GMT

We were told by them they would test one item ie laptop to make sure it works but thats not an issue as such. We are quite happy to do the rest ( all 10 of them). The old hub is BThub4 and about 15 years old and gets hot thats why a new one has been sent bthub2.
Thanks for a good reply x

Re: New BT Hub received

licquorice — Wed, 03 Jul 2024 16:06:57 GMT

Definitely change the wifi network name and password on the new hub to that of the old. Save a lot of hassle.

Re: New BT Hub received

gg30340 — Wed, 03 Jul 2024 16:08:35 GMT

Change the SSiD (name) and password of the new Smarthub to be the same as your old hub and your devices will just connect automatically without you having to add them.

You can do that easily by entering the Smarthub's admin settings.

EDIT: Snap!

Re: New BT Hub received

Mattiesmomma — Sat, 06 Jul 2024 10:18:26 GMT

Hi again

Thanks for your your advice. Openreach came yesterday and connected the full fibre and tested one item for connection (my Phone). Good service from engineer, very friendly and did not mind answering our questions.

We asked about the old BT Hub and he said we need to contract BT for them to send a postage paid bad for us to send the old one back to them and to get proof of postage from post office other than that we may get charged for not returning it, is this true?

Dialling customer services 0800800150 there are so many options as you know and keep getting put on hold for ages more than likely the wrong extension.

Do you know the best options to choose?