This topic

No Internet, Secured

TD76082 — Thu, 04 Jul 2024 07:45:49 GMT

Hi.

I had Openreach installed yesterday.

However, my PC wont connect via wi-fi. Ethernet is fine.

Blue light on Hub.

No red lights on the white box.

I've check IP address match.

Everything else is exactly the same pre fiber using my old bt phone line.

I log on to the hub, and says connected.

Yet I ran the network diagnostic tool, and says I need an engineer.

I'm not stupid when it comes to these things... darn thing just won't connect via wi-fi

I've trolled the forums and nothing concrete comes up.

Any help would be appreciated.

naylor2006 — Thu, 04 Jul 2024 08:02:09 GMT

How does the issue present itself on the PC?

IE does it connect but no service, does it just say it cannot connect to WIFI?

imjolly — Thu, 04 Jul 2024 08:05:14 GMT

if using windows does your connection in windows show as public or private - needs to be private

pippincp — Thu, 04 Jul 2024 08:05:41 GMT

If you cannot connect via WiFi how are you logging into the hub? Have you tried a wired connection?

naylor2006 — Thu, 04 Jul 2024 08:06:26 GMT

Yeah he said ethernet is fine.

Anonymous — Thu, 04 Jul 2024 08:39:21 GMT

Have you changed router when upgrading to FTTP? If so, what were you using previously?

Could you have set a static IP for the WiFi with a different subnet or gateway?

gg30340 — Thu, 04 Jul 2024 08:46:56 GMT

I take it you are unpluging the Ethernet cable when you are trying to connect by wireless.