This topic

Solid orange light - no master socket, but switch

Rfb93 — Sun, 07 Jul 2024 11:41:34 GMT

Hello,

having some issues setting up BT Broadband in a new house I have bought. Has been refurbished, under the stairs I have a TP Link GS308, 1 black Ethernet plugged in and 6 purple Ethernet to other rooms.

no bt master socket present. Currently have smart hub 2 connected to the TP link switch via the wan port and a solid orange light.

Any ideas?

Re: Solid orange light - no master socket, but switch

imjolly — Sun, 07 Jul 2024 11:47:35 GMT

do you have an ONT like this and hub connected using ethernet cable to hub wan port

Re: Solid orange light - no master socket, but switch

Anonymous — Sun, 07 Jul 2024 11:52:20 GMT

The switch will be for distribution after the router. Assuming that you've ordered a Full Fibre service from BT, there should be an Openreach ONT somewhere & the Hub's WAN port plugs into that. You then connect one of the other LAN ports to the switch.

Re: Solid orange light - no master socket, but switch

Rfb93 — Sun, 07 Jul 2024 11:53:58 GMT

I’ve searched high and low for that and don’t seem to have one. There is a single black cable entering the house by the front door.

Strange as everything was wired in under the stairs, minus anything open reach related.

Re: Solid orange light - no master socket, but switch

imjolly — Sun, 07 Jul 2024 11:57:48 GMT

Have you actually ordered a BT broadband package from BT?

Re: Solid orange light - no master socket, but switch

Anonymous — Sun, 07 Jul 2024 12:07:23 GMT

Where does the black cable from the front door go?

Where does the black ethernet cable in the switch go?

Re: Solid orange light - no master socket, but switch

Rfb93 — Sun, 07 Jul 2024 12:10:08 GMT

Hard to trace as it’s had a full refurb and all wired under the stairs.

black Ethernet is currently in port 1 of the switch.

I've ordered a bt package, and am trying to use the smart hub they sent me.

Re: Solid orange light - no master socket, but switch

Anonymous — Sun, 07 Jul 2024 12:18:48 GMT

No, where does the other end of the black ethernet go?

What exact package did you order? It will say on your email confirmation.

Maybe also try the availability checker to see what's supposed to be available & whether an ONT is present.

Re: Solid orange light - no master socket, but switch

WSH — Sun, 07 Jul 2024 12:20:38 GMT

As imjolly says, it sounds as though fibre has been run to the house but you are waiting on Openreach putting the ONT in. (ONT = Optical Network Termination. The picture shown by imjolly. Effectively the “master socket” for a full fibre connection). BT should contact Openreach to put it in when you order "Full Fibre". (Just "Fibre" is FTTC and should connect through a master socket).

The arrangement is ONT ethernet port to the WAN port on your router and then an ethernet cable from one of the LAN ports on the router to the switch. The purple cables on the switch then distribute to the individual rooms. The router is the start of your network, (the LAN), so it has to sit between the WAN and your network.

If under the stairs is unsuitable for a wireless access point you can buy a separate one and plug it in in one of the rooms.

Re: Solid orange light - no master socket, but switch

Rfb93 — Sun, 07 Jul 2024 12:19:16 GMT

This is the availability:

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

G.fast Range A (Clean)

G.fast Range B (Impacted)

80	63.3	20	19	56.6	Unavailable	Available
80	60	20	19	52.8	Unavailable	Available
--	--	--	--	--	Unavailable	--
--	--	--	--	--	Unavailable	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

Other Offerings Availability DateVDSL Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

FTTP is not available.

The exchange is not in a current fibre priority programme

Re: Solid orange light - no master socket, but switch

WSH — Sun, 07 Jul 2024 12:21:58 GMT

In that case, there must be a master socket somewhere. The same connection setup applies but the router connects to the master socket via the DSL port. The WAN port is not used.

Re: Solid orange light - no master socket, but switch

imjolly — Sun, 07 Jul 2024 12:24:17 GMT

from your post there is no FTTP available to you only FTTC. you need to try and trace where the incoming black cable ends up and if connected to anything

Re: Solid orange light - no master socket, but switch

Rfb93 — Sun, 07 Jul 2024 12:24:55 GMT

Thanks will look again but is a mystery.

Re: Solid orange light - no master socket, but switch

Anonymous — Sun, 07 Jul 2024 12:38:01 GMT

When was the activation date? If that has passed it may be worth connecting a computer to the switch to see if there's anything live. Or scan for existing WiFi network just in case a Hub has been boxed in somewhere. Does the switch & wiring look new? If not it could be left over from whatever was there pre-refurb.

Among you documents from your solicitor should be a schedule of fixtures & fittings. Maybe see if anything relevant is listed there. It's possible the master socket was removed during the refurb & not replaced.

Re: Solid orange light - no master socket, but switch

imjolly — Sun, 07 Jul 2024 12:41:23 GMT

@Anonymous

already has SH2 connected to switch according to initial post

Re: Solid orange light - no master socket, but switch

Anonymous — Sun, 07 Jul 2024 12:46:57 GMT

@imjollywrote:
@Anonymous
already has SH2 connected to switch according to initial post

Yes, but if there's another Hub in place somewhere feeding the switch, that would explain the orange LED as it will be operating as an AP. All just speculation really given what we know...

Re: Solid orange light - no master socket, but switch

iniltous — Sun, 07 Jul 2024 13:25:06 GMT

If the place has been refurbished and the OP has looked but can’t find an Openreach master socket it’s a reasonable assumption that it’s been removed part of the refurbishment ….if the property is similar to the surrounding ones , and serviced underground, check to see if where the underground cable surfaces, or if overhead , does a wire from the pole exist .

If the property had service previously , which was removed during the refurbishment then obviously neither the ISP or Openreach will be aware of this and the ( self install ) order will proceed without any chance of success, the OP either needs to report a fault , wait and hope the service is picked up by Openreach as not working ( an ELF early life failure ) or look to reinstate whatever the developer removed

FWIW , there was never any evidence or suggestion that FTTP was available, yet the thread went off on a bit of a FTTP tangent.