This topic

Switching to Complete Wifi

WelshDave — Fri, 12 Jul 2024 10:56:47 GMT

Hi there

We currently have fibre one and Yesterday I added Complete WiFi to our package.

I understand we will be sent a new hub and a WiFi disk but I have also received an appointment for an engineer to come out and I am wondering why I need an engineer as it's surely a matter of swapping hubs and then getting disk working?

Thanks

David

Re: Switching to Complete Wifi

naylor2006 — Fri, 12 Jul 2024 11:51:37 GMT

Did you sign up for Halo as well, this has tech support included which could be why?

But yes, you can indeed set this up yourself.

Re: Switching to Complete Wifi

WelshDave — Fri, 12 Jul 2024 11:52:13 GMT

No, I didn't sign up for Halo.

Thanks

Dave

Re: Switching to Complete Wifi

naylor2006 — Fri, 12 Jul 2024 11:54:27 GMT

You dont need an engineer to install a new hub or setup complete wifi.

Re: Switching to Complete Wifi

WelshDave — Fri, 12 Jul 2024 11:55:38 GMT

Thats what I figured but an engineer appointment was automatically made.

Re: Switching to Complete Wifi

naylor2006 — Fri, 12 Jul 2024 11:57:27 GMT

They also booked me an engineer to install my EETV Box, I just called back to say I dont need it, ill be able to do it and they cancelled it.