This topic

Full fibre 500 issue

Mattiesmomma — Wed, 17 Jul 2024 18:28:09 GMT

Hi All

Upgraded 2 weeks ago to FF500. As its been 2 weeks we have been testing the speed on things today.

The 1st was to test the speed via laptop which came back with very low speed so contacted BT via chat and she was able to remotely increase this, its now standing at download 491.79 Upload 76.15 and ping 42 by using the link she gave to test (https:speedtest.btwholesale.com).

On testing our other devices using the same web link on them(2 mobiles and 2 tablets) they are download 46.28, upload 51.70 and ping 13 for mobiles and tablets download 254.60, upload 73.02 and ping 19.

We have tested connection speed for netflix on tv with speed of 263.30.

Firstly how come the smaller devices are so low and not near the 425 speed guaranteed for FF500?

Is this the normal speed for the smaller items?

Can we rely on the higher speed of 490 being correct for all items?

Thanks

Re: Full fibre 500 issue

garybs29 — Wed, 17 Jul 2024 18:31:45 GMT

I'm beginning to think people justget FTTP to run speed tests tbh!

Fact is the guarantee is too the hub & you're unlikely to get the 425 on devices as it's dependant on factors including device capability etc

Re: Full fibre 500 issue

imjolly — Wed, 17 Jul 2024 18:34:20 GMT

The speeds quoted by BT are connection speeds to your SH2 not download speeds at your device

This is a previous posts which gives some idea of connection speed to devices

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Re-full-fibre-100-issue/m-p/2298837#M202938

Re: Full fibre 500 issue

NigelB72 — Wed, 17 Jul 2024 18:36:20 GMT

The 500mbps is your incoming connection speed and you should get within 80% as a constant connection speed.

The speeds your devices actually receive is an entirely different kettle of fish and is dependent on sooooooooooooo many factors in hardware etc.

My Pixel 8a will happily give 500mbps+ over WiFi, my PS5 is similar, TV gets around 250mbps, laptop 100ish... But my Pixel speeds drop to 80mbps of I'm in the upstairs loo...

Re: Full fibre 500 issue

iniltous — Wed, 17 Jul 2024 18:38:57 GMT

Testing devices that connect wirelessly, ( phones , tablets etc ) doesn’t test the connection speed ( that’s what you purchase ) there are too many variables with WiFi that no one guarantees that , you may get a WiFi in every room guarantee with ‘whole home’ type devices but not the speed and certainty nor the profile speed , TV’s if connected by WiFi obviously have the same limitations, if connected by Ethernet, they generally don’t need to be capable of massive speeds , but more than adequate for what the TV is used for , a 4K stream for example is around 25Mb and the TV obviously can only display one stream at a time , so doesn’t need 1Gb type ports .

If you want a reliable test , you need a PC/laptop of sufficient specification, wired to the hub to test , the speed test the ISP runs , measures speed to the hub , ( that’s what’s guaranteed ) it’s not guaranteed speed to the device .

Re: Full fibre 500 issue

verity1 — Wed, 17 Jul 2024 21:13:35 GMT

I'm having similar issues but a 900 package and get speeds of maximum 100 to devices. How did they increase for you on chat?

Re: Full fibre 500 issue

Mattiesmomma — Thu, 18 Jul 2024 08:49:04 GMT

They said during our chat online she could remotely access our hub and router by tweaking it.

Re: Full fibre 500 issue

Mattiesmomma — Thu, 18 Jul 2024 08:52:46 GMT

Thanks for your reply.

My laptop connection is wireless. An ethernet cable came with the Hub2 , would that do to test speed?

Re: Full fibre 500 issue

Mattiesmomma — Thu, 18 Jul 2024 08:54:22 GMT

Hi again

You log into your BT account (not email) and go to contact us, you will see chat option, click that

Re: Full fibre 500 issue

pippincp — Thu, 18 Jul 2024 09:25:09 GMT

@Mattiesmommawrote:
Thanks for your reply.
My laptop connection is wireless. An ethernet cable came with the Hub2 , would that do to test speed?

Yes.

Re: Full fibre 500 issue

verity1 — Thu, 18 Jul 2024 17:57:29 GMT

Tried with BT today and the guide told me I'm incorrect and this cannot be done 😔😔

Re: Full fibre 500 issue

orozz — Fri, 19 Jul 2024 19:59:51 GMT

I’m on FF500 Using a WiFi 6 access point, not the SH2 built in WiFi. Close to the router on 5Ghz band my iPad Pro will see 515/73. Further away will see 300/73.

2.4Ghz will see this drop considerably to around the ~180/73 mark.

Re: Full fibre 500 issue

Mattiesmomma — Sat, 20 Jul 2024 14:23:17 GMT

Hi again

BT operator said i will tweak your hardware remotely which she did and she sent me a link to use for future reference.

I find alot depends on who you are speaking to on chat.

The link is https://speedtest.btwholesale.com. Put this in web browser on computer or laptop and it will should true speed. Using a mobile or tablet they will give lower reading as they are not capable to do a test propeerly.

Re: Full fibre 500 issue

licquorice — Sat, 20 Jul 2024 14:34:49 GMT

The only 'tweak' they can do is change WiFi channels. You can do that yourself.