https://community.bt.com/t5/Home-setup-Wi-Fi-network/2-4Ghz-down-on-hub/m-p/2395436#M212105 <P>OK thanks.</P> Sat, 20 Jul 2024 11:24:03 GMT Thompson218 2024-07-20T11:24:03Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/2-4Ghz-down-on-hub/m-p/2395428#M212099 <P>Hi, tried to rescan my WiFi channels and it seems that 2.4Ghz has gone down. In Hub Manager it's grey rather than blue and Netfix on my Sky Q box cannot connect. I've restarted and switched off and on again but it hasn't helped.</P><P>Screenshot below. Any thoughts please.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240720_111043_Chrome~3.jpg" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/85012i6107702ECDE30CBE/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20240720_111043_Chrome~3.jpg" alt="Screenshot_20240720_111043_Chrome~3.jpg" /></span></P> Sat, 20 Jul 2024 10:23:52 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/2-4Ghz-down-on-hub/m-p/2395428#M212099 Thompson218 2024-07-20T10:23:52Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/2-4Ghz-down-on-hub/m-p/2395429#M212100 <P>I should point out that the issue remained after I saved the changes.</P> Sat, 20 Jul 2024 10:39:25 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/2-4Ghz-down-on-hub/m-p/2395429#M212100 Thompson218 2024-07-20T10:39:25Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/2-4Ghz-down-on-hub/m-p/2395430#M212101 <P>Try&nbsp; a factory reset. Press the button for about 20 seconds until the lights flash.</P> Sat, 20 Jul 2024 10:58:46 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/2-4Ghz-down-on-hub/m-p/2395430#M212101 licquorice 2024-07-20T10:58:46Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/2-4Ghz-down-on-hub/m-p/2395432#M212102 <P>Netflix has started working now but Hub still in the same state as tge image. Will a factory reset change tge hub name or any passwords?</P> Sat, 20 Jul 2024 11:16:48 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/2-4Ghz-down-on-hub/m-p/2395432#M212102 Thompson218 2024-07-20T11:16:48Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/2-4Ghz-down-on-hub/m-p/2395433#M212103 <P>Only if you have changed them from the original factory settings.</P> Sat, 20 Jul 2024 11:19:59 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/2-4Ghz-down-on-hub/m-p/2395433#M212103 licquorice 2024-07-20T11:19:59Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/2-4Ghz-down-on-hub/m-p/2395436#M212105 <P>OK thanks.</P> Sat, 20 Jul 2024 11:24:03 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/2-4Ghz-down-on-hub/m-p/2395436#M212105 Thompson218 2024-07-20T11:24:03Z