This topic

Why does my android phone say not connected to the Internet when it is but my iPhone is?

Deborahjayne — Tue, 10 Sep 2024 18:03:49 GMT

Please can anyone help with the above issue? Thank you.

Re: Why does my android phone say not connected to the Internet when it is but my iPhone is?

Michael_D — Wed, 11 Sep 2024 08:13:37 GMT

Hi @Deborahjayne.

Thanks for coming to the community.

Are you trying to connect your phone over WiFi or mobile data?

Which model of phone are you using?

Michael

Re: Why does my android phone say not connected to the Internet when it is but my iPhone is?

Deborahjayne — Wed, 11 Sep 2024 09:17:00 GMT

Hi Michael D. Thank you for your reply.
I’m trying to connect over WiFi. I’m using Samsung Galaxy A12. My Network is saying Connection Failed, although WiFi is definitely On.

Re: Why does my android phone say not connected to the Internet when it is but my iPhone is?

Michael_D — Wed, 11 Sep 2024 09:24:56 GMT

Thanks @Deborahjayne.

Have you tried to forget the WiFi network from the phone and then set it up again to see if that lets it connect?

Michael

Re: Why does my android phone say not connected to the Internet when it is but my iPhone is?

Deborahjayne — Sat, 14 Sep 2024 10:10:20 GMT

Michael D. Thank you for all your help. The router has reset itself and everything is working fine again.