https://community.bt.com/t5/Home-setup-Wi-Fi-network/Nothing-uses-5GHz-band-and-can-t-change-it/m-p/2406398#M213005 how would I tell? In the hub manager it's set to both 2.4 and 5 as on Sat, 21 Sep 2024 12:00:56 GMT Hawkmoon19 2024-09-21T12:00:56Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Nothing-uses-5GHz-band-and-can-t-change-it/m-p/2406387#M213000 <P>Currently have SH2 and today noticed that no devices are using 5Ghz band at all - we have ipads, iphones, laptops, PCs in the house and the SH2 has put all on 2.4 and not 5 for some reason. Now we had a BT/OpenReach engineer a while ago and he said to keep the hub on SMART/auto and it will work best. But why is it putting everything on 2.4 and not 5? I have tried to get my desktop PC to connect to 5Ghz but it won't. I have tried turning off the 2.4ghz radio on my wi-fi dongle I use with my PC and it refuses to connect when I do that. Also in the Hub Manager screen it lists every device as "dual band: no". WTF?! Is the only way to solve this to ignore what the engineer said and take all the hib settings off SMART/auto and try to set up a separate 2.4 and 5ghz setup?</P> Sat, 21 Sep 2024 11:23:27 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Nothing-uses-5GHz-band-and-can-t-change-it/m-p/2406387#M213000 Hawkmoon19 2024-09-21T11:23:27Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Nothing-uses-5GHz-band-and-can-t-change-it/m-p/2406389#M213001 <P>The hub doesn't decide which band to use, your devices do.</P> <P>5Ghz is faster but has a much shorter range.</P> <P>If you wish for all your devices to use 5Ghz exclusively, simply turn off the 2.4Ghz WiFi in the hub manager.</P> <P>Forget using Smart wireless, try setting the channels manually. You can use a WiFi analyser to see which channels are congested.</P> Sat, 21 Sep 2024 11:40:01 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Nothing-uses-5GHz-band-and-can-t-change-it/m-p/2406389#M213001 licquorice 2024-09-21T11:40:01Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Nothing-uses-5GHz-band-and-can-t-change-it/m-p/2406390#M213002 What if I want to just put some devices on 5ghz? And why is it saying "dual band:no" for all devices when I know they ARE dual band. As I said, I turned the 2,4 band off on my PC and it won't connect to the SH2 on 5ghz Sat, 21 Sep 2024 11:39:37 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Nothing-uses-5GHz-band-and-can-t-change-it/m-p/2406390#M213002 Hawkmoon19 2024-09-21T11:39:37Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Nothing-uses-5GHz-band-and-can-t-change-it/m-p/2406392#M213003 <P>Are you sure the hub is actually transmitting a 5Ghz signal?</P> <P>Try a factory reset of the hub.</P> Sat, 21 Sep 2024 11:41:23 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Nothing-uses-5GHz-band-and-can-t-change-it/m-p/2406392#M213003 licquorice 2024-09-21T11:41:23Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Nothing-uses-5GHz-band-and-can-t-change-it/m-p/2406398#M213005 how would I tell? In the hub manager it's set to both 2.4 and 5 as on Sat, 21 Sep 2024 12:00:56 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Nothing-uses-5GHz-band-and-can-t-change-it/m-p/2406398#M213005 Hawkmoon19 2024-09-21T12:00:56Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Nothing-uses-5GHz-band-and-can-t-change-it/m-p/2406402#M213006 <P>Use a WiFi analyser app on your phone</P> Sat, 21 Sep 2024 12:19:24 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Nothing-uses-5GHz-band-and-can-t-change-it/m-p/2406402#M213006 licquorice 2024-09-21T12:19:24Z