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Wi-Fi discs

tedtomhayden — Mon, 30 Sep 2024 14:51:01 GMT

Help, total nightmare for three months since new contract. Have new EE router and EE extender disc. 4G box (BT) tools three months to arrive and then it reluctantly connected. However, have three black BT extender discs and then all refuse to connect to the hub by any means. They can’t all be faulty so there must be something else going on. Help please as now driven to despair…

Re: Wi-Fi discs

Anonymous — Mon, 30 Sep 2024 14:57:44 GMT

Pretty sure the BT discs don't work with EE Hubs.

Re: Wi-Fi discs

tedtomhayden — Mon, 30 Sep 2024 15:01:48 GMT

Thanks, nothing would surprise me with BT anymore after what I’ve been through…

Re: Wi-Fi discs

Leanne_T — Tue, 01 Oct 2024 08:52:58 GMT

Hi @tedtomhayden

Thanks for coming to the community.

Which EE router are you using?

You can also ask the EE Community for advice if you now have an EE Broadband account.

Leanne 🙂

Re: Wi-Fi discs

tedtomhayden — Tue, 01 Oct 2024 13:07:54 GMT

Changed over in July, so latest hub, Wifi6?

Re: Wi-Fi discs

Leanne_T — Tue, 01 Oct 2024 13:40:49 GMT

Thanks @tedtomhayden

If the discs are not working with the new router, please get in touch with EE and the team will see what options are available for you.

Leanne.