This topic

Help setting up broadband

Rafferty4 — Thu, 03 Oct 2024 04:04:21 GMT

I have recently moved into a house that has various phone cables and no idea if there is an active phone line or where to even begin setting up broadband. Can anyone help with some simple steps to get me started please 😊?

Re: Help setting up broadband

naylor2006 — Thu, 03 Oct 2024 06:54:14 GMT

Well in some respects just ordering broadband will take care of most of this, but if its a copper service provided and you dont have an engineer install it because the infra is there already....then I guess you still need to find the master socket. The Master Socket is usually, but not always, near where the phone line enters the property, if you have overhead cables on poles then this is easier to spot, if cables are underground then the master will be usually, again not always, at the front of the house on the ground floor.

Another thing to do is to visit here: BT Broadband (btwholesale.com)

Enter your address and you can post the results here and its possible to determine what services are available, if you do post the info here please obscure your address.

Re: Help setting up broadband

Rafferty4 — Thu, 03 Oct 2024 07:04:03 GMT

Thank you @naylor2006 😊 that's helpful. So I appear to have a double socket and broadband is available at my address when I enter it online.

So am I best to just order the broadband and will it be as simple as plugging it in without the need for a phoneline? (Sorry I am not tech at all 🤦🏼)

Thanks, Katie

Re: Help setting up broadband

naylor2006 — Thu, 03 Oct 2024 07:14:32 GMT

Does it say on the checker you can receive any fibre services like FTTP? You can post here if you like, because if you can a new device will be fitted to replace the Master Socket during the install.

Does the double socket you have found have any markings on it and are the ports different from one another?

Re: Help setting up broadband

licquorice — Thu, 03 Oct 2024 07:16:31 GMT

You can order broadband without a phone service if you don't require telephony. Just order it, a router will be sent to you in the post which you will just need to plug in.

Re: Help setting up broadband

Rafferty4 — Thu, 03 Oct 2024 08:45:21 GMT

Thank you so much

Re: Help setting up broadband

Rafferty4 — Thu, 03 Oct 2024 08:48:06 GMT

@naylor2006 can you explain that please 😊?

Re: Help setting up broadband

licquorice — Thu, 03 Oct 2024 08:51:08 GMT

You need to post the whole screen, there is no useful information on that portion.

Re: Help setting up broadband

Rafferty4 — Thu, 03 Oct 2024 08:54:38 GMT

Re: Help setting up broadband

naylor2006 — Thu, 03 Oct 2024 08:56:53 GMT

Im not one of the really proper proper experts here on older technology but it looks to me like there is just copper services at your premises unless you have a separate fibre provider in the area or even Virgin Cable.....if you scroll to the right a bit you should be able to see what speeds you can expect, I assume it will be 50 or below but there is alot more info at the top missing from the screenshot, worst case just copy all the text out.

EDIT: Have seen the rest now....

No fibre there im afraid on Openreach, if you want fast internet you are out of luck unless there are any other non Openreach providers there.

What does this double socket you mention look like?

Re: Help setting up broadband

Rafferty4 — Thu, 03 Oct 2024 08:57:41 GMT

I can't see any more info on the latest screenshots I've posted?

Re: Help setting up broadband

naylor2006 — Thu, 03 Oct 2024 09:00:05 GMT

sorry ive edited my reply, I was typing it as you posted in reply to @licquorice

Re: Help setting up broadband

Rafferty4 — Thu, 03 Oct 2024 09:01:15 GMT

Ah ok thank you. I am not home at the moment but it looks like this...

Re: Help setting up broadband

naylor2006 — Thu, 03 Oct 2024 09:07:11 GMT

Nice, well on the right you have a traditional phone socket and on the left you have the internet hook up where you will connect your new ISP provider router to. So you can go ahead and make and order with your chosen provider and if you know where this socket is you can install yourself.

Other phone lines around the house probably link back to this one, but this is where you need to connect your internet router.

Re: Help setting up broadband

Rafferty4 — Thu, 03 Oct 2024 09:11:58 GMT

Thank you so much! So although it might not be super fast broadband it will work 😅?

Does it matter what product I buy?

It comes up with this when I enter my address...

Re: Help setting up broadband

naylor2006 — Thu, 03 Oct 2024 09:16:43 GMT

You are on Openreach infrastructure so the products available to you will be the same across a multitude or ISP's, is BT just showing one product?

Re: Help setting up broadband

Rafferty4 — Thu, 03 Oct 2024 09:19:35 GMT

It appears so...

Re: Help setting up broadband

naylor2006 — Thu, 03 Oct 2024 09:20:50 GMT

Definitely no Cable provider in the area like Virgin or another Fibre provider?

Re: Help setting up broadband

iniltous — Thu, 03 Oct 2024 09:30:00 GMT

‘Fibre’ , in the form of FTTC ( fibre to the cabinet , VDSL ) is available but the distance the address is from that cabinet dictates that its not a good speed predicted ( a speed of 12-13Mb ) , FTTP ( fibre to the premises ) doesn’t seem to be available at that address .

If the speed is acceptable ( or possibly the only option anyway ) and connection is done remotely ( you won’t necessarily see an engineer ) you plug the router they send , into the master socket and hopefully that’s it , job done , you are up and running , if it doesn’t work you would report it as faulty ….AFAIK, after the connection they send you a text stating it should be working , but if it’s not you respond to the text and that arranges a visit .

Discussing what other providers may or may not have available in your area isn’t really allowed on this BT forum .

Re: Help setting up broadband

Rafferty4 — Thu, 03 Oct 2024 09:27:14 GMT

Definitely not virgin or sky but these came up...