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Full 900 Fibre - signal interruptions

Andy68 — Thu, 10 Oct 2024 14:39:46 GMT

I wonder if anybody has experienced this and might have advice on a fix?

Recently upgraded to 900 Mb full fibre internet connection, the speed into the Smart hub 2 is 949Mb, it is connected directly to my Sony Andriod TV by CAT6 ethernet cable. Everything works fine but the online streaming apps like Netflix, Prime, etc suffer from some sort of interruption when viewing a film for example, frequent momentary freezing of the video/sound , then starts again ,then stops repeatedly. My TV works fine when viewing normal TV from the antenna. Can't be an app issue if they all suffer the same problem. Welcome any input on this ?

Re: Full 900 Fibre - signal interruptions

VeteranISPUser — Thu, 10 Oct 2024 16:51:43 GMT

Hi @Andy68 You should note that Sony TVs only have 100mbps network cards, so your 900mbps is irrelevant. However a compatible USB Ethernet adapter should provide something like 900mbps. If you look at the Sony community, there is a massive thread on the subject.

Re: Full 900 Fibre - signal interruptions

Anonymous — Thu, 10 Oct 2024 18:40:21 GMT

Notwithstanding the accuracy of @VeteranISPUser 's post, no streaming service currently available will get anywhere near saturating a 100Mb connection. So unless it's faulty, that isn't your issue.

Have you tried using the TV's WiFi connection? If the router is too far away then I'd firstly try another port on the router, then another cable.

Re: Full 900 Fibre - signal interruptions

naylor2006 — Thu, 10 Oct 2024 18:44:23 GMT

Not sure thats a traditional bandwidth issue, 100Mbps is more than enough to view those apps, even 4K Netflix/Prime etc only need about 20Mbps, I would expect the issue is something else other than the connection between the router and the TV, even a Smart TV WIFI card can comfortably deal with 4K, assuming you TV is fairly modern, you could try WIFI instead, may even be faster.

Did this issue happen prior to upgrading to 900Mbps? what did you have before?

Re: Full 900 Fibre - signal interruptions

Andy68 — Thu, 10 Oct 2024 18:56:55 GMT

It was BT fibre 150 mb, same Smart hub 2 router,

if my Sony has a 100 mb limit, from what I’ve read there be no problem streaming anything, so really not sure what the answer is

Re: Full 900 Fibre - signal interruptions

naylor2006 — Thu, 10 Oct 2024 19:00:33 GMT

Yeah 100Mbps is fine.

So literally nothing has changed apart from the product to 900 and the problem has appeared as a result?

Re: Full 900 Fibre - signal interruptions

Andy68 — Thu, 10 Oct 2024 19:20:28 GMT

That’s the situation, I see my tv has a USB 3 port, I wonder if usb3 to gigabit Ethernet would work?

but the tv must be receiving a very fast signal well and enough to work properly

Re: Full 900 Fibre - signal interruptions

naylor2006 — Thu, 10 Oct 2024 19:24:50 GMT

Hasn’t the TV got WiFi to try?

Re: Full 900 Fibre - signal interruptions

Andy68 — Thu, 10 Oct 2024 19:36:31 GMT

Yes, although I never used it, thought Ethernet cable would be better?

Re: Full 900 Fibre - signal interruptions

naylor2006 — Thu, 10 Oct 2024 19:58:17 GMT

I wouldn’t be surprised at all if the WiFi had a higher bandwidth, latency won’t be as good but that won’t matter for streaming.

Give it a shot.

Re: Full 900 Fibre - signal interruptions

VeteranISPUser — Thu, 10 Oct 2024 20:19:41 GMT

@Andy68wrote:
That’s the situation, I see my tv has a USB 3 port, I wonder if usb3 to gigabit Ethernet would work?
but the tv must be receiving a very fast signal well and enough to work properly

Hi @Andy68

If your TV is pre-2023, ie 2022 or older then TP-Link UE300 works. It has to be that exact model. I know the purists will say you only need 25mbps However I like to see the full speed on my Sony TV. My XR-55A95K has a UE300 plugged in. It is useful if you have a media server.

If you have Netflix, see what Get Help, Check your network reports.

I take it, you have tried a full reboot of everything.

Re: Full 900 Fibre - signal interruptions

Andy68 — Thu, 10 Oct 2024 20:21:58 GMT

My tv is Sony Bravia. KD49xh8505, maybe 2020, not sure where that leaves me ?

Re: Full 900 Fibre - signal interruptions

naylor2006 — Thu, 10 Oct 2024 20:24:39 GMT

It makes sense if you are streaming from a NAS using Kodi, Plex etc because of raw file transfer avoiding the need to transcode….but for TV inbuilt apps more than 100Mbps is not needed, barely 50, the entire app and streaming platform is made for it.

I have a NAS, I use Apple TV’s and Infuse and the gigabit is beneficial even if my WiFi is 800Mbps everywhere, I like to hard wire my local streaming, I get what you’re saying, but for streaming on a smart TV with the inbuilt apps there is no requirement at all for it, it simply won’t get used. The inbuilt Ethernet or WiFi will be perfectly fine and in a lot of cases the WIFI is if the router is near by.

@Andy68 try the WiFi dude…

Re: Full 900 Fibre - signal interruptions

VeteranISPUser — Fri, 11 Oct 2024 07:02:36 GMT

@Andy68wrote:
My tv is Sony Bravia. KD49xh8505, maybe 2020, not sure where that leaves me ?

Hi @Andy68 The UE300 should work perfectly on your TV.