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PC Constantly disconnecting from BT Wifi (Every other device is fine, but still highly poor quality)

Aerolyte — Tue, 22 Oct 2024 22:24:16 GMT

I don't know what to do

Re: PC Constantly disconnecting from BT Wifi (Every other device is fine, but still highly poor q...

Rach_H — Wed, 23 Oct 2024 10:09:56 GMT

Hi @Aerolyte,

Welcome to the Community!

Have you spoken with our team about the issues you're having with your connection?

Rach

Re: PC Constantly disconnecting from BT Wifi (Every other device is fine, but still highly poor q...

Aerolyte — Wed, 23 Oct 2024 11:12:24 GMT

I am unsure how to get in contact with them as it asks me to create an account, when I try to log in with the account I am writing on right now.

Re: PC Constantly disconnecting from BT Wifi (Every other device is fine, but still highly poor q...

Rach_H — Wed, 23 Oct 2024 11:44:02 GMT

How is it you're trying to get in touch @Aerolyte?

You might need to use the details for your broadband account, and not your Community account when you do so.

Rach

Re: PC Constantly disconnecting from BT Wifi (Every other device is fine, but still highly poor q...

Aerolyte — Wed, 23 Oct 2024 15:29:14 GMT

Ah okay, in that case I will have to ask my father about it

Re: PC Constantly disconnecting from BT Wifi (Every other device is fine, but still highly poor q...

Rach_H — Wed, 23 Oct 2024 15:37:46 GMT

Alternatively, if you give us a call, the team can help, but you will need to be the account holder, or an authorised third party, to be able to discuss the account.

Rach

Re: PC Constantly disconnecting from BT Wifi (Every other device is fine, but still highly poor q...

Irish-Lynda — Sat, 09 Nov 2024 21:53:16 GMT

If you know how to, log into your Router and turn off the 5GHz wireless network and see if your PC stays connected for longer.

If it does, then the issue is likely to be the PC losing the wireless connection on one frequency and then not being able to reconnect