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WIFI smart hub plus

northwest — Sun, 10 Nov 2024 00:47:14 GMT

Just received a smart hub plus and the wifi reception in my house does not match the performance of the smart hub 2. Do I need this new hub for the 900 mbps service or will my hub 2 suffice when new service is activated? Also digital voice does not work on hub plus for me.

Re: WIFI smart hub plus

Keith_Beddoe — Sun, 10 Nov 2024 08:13:46 GMT

Are you still with BT or have you moved to EE?

Re: WIFI smart hub plus

northwest — Sun, 10 Nov 2024 13:31:49 GMT

I think I'm with EE now as my bt account shows nothing yet EE shows all my details. I was migrated to EE but had problems with package then I was put on a new package which activates tomorrow. As I say the original hub I can use digital voice and get speeds up to 140 mbps in a bedroom but the new hub no digital voice and speed is 40 mbps. The speeds must be faithful because iplayer is alot more sluggish with the new hub in the bedroom.

Re: WIFI smart hub plus

chrisjp — Sun, 10 Nov 2024 15:36:01 GMT

Do you mean that the new hub doesn't have a socket for your DV telephone, or that it has a socket but the telephone won't work when plugged into it?

Re: WIFI smart hub plus

northwest — Sun, 10 Nov 2024 17:28:33 GMT

Everything is connected correctly. The wifi performance is woeful on the hub plus compared to the hub 2 (which I haven't returned as yet because I may return the hub plus instead due to performance issues). When using the hub 2 digital voice works with the hub plus I get a voice saying the service cant be used or something like that. Anyway I can't use it with the hub plus.