This topic

How do I stop my router being a wi-fi hotspot?

paul_d_woods — Mon, 11 Nov 2024 13:17:12 GMT

I have an unknown device connecting to my Wi-fi.

Switching Wi-fi off, for several minutes, then restarting doesn't remove it.

It's not my mobile. What is it?

BT Smart Hub Manager will not allow me to remove it - Red Circle with Diagonal when I hover the cursor over the Remove 'button'.

Any help welcome.

Thanks

Re: How do I stop my router being a wi-fi hotspot?

gg30340 — Mon, 11 Nov 2024 13:27:17 GMT

Do you any Sky devices as the MAC would appear to be for one.

Re: How do I stop my router being a wi-fi hotspot?

iniltous — Mon, 11 Nov 2024 13:28:30 GMT

Try looking up the vendor of the MAC address

http://www.coffer.com/mac_find/

Re: How do I stop my router being a wi-fi hotspot?

Anonymous — Mon, 11 Nov 2024 13:46:56 GMT

It could well be your mobile or another device set to use MAC randomisation, which most are by default. That means each time the device connects, it uses a phantom MAC address rather than the real one. Then next time it connects it uses a different one & the last one becomes orphaned as an unknown device. Only a factory reset will clear them together with turning off the feature on each device for your home network.

Re: How do I stop my router being a wi-fi hotspot?

paul_d_woods — Mon, 11 Nov 2024 14:24:48 GMT

Def not mobile (not smart). Powered both phone and router off, then restarted router, leaving phone off. Still on wi-fi.
Thanks for suggestion.

Re: How do I stop my router being a wi-fi hotspot?

paul_d_woods — Mon, 11 Nov 2024 14:27:10 GMT

Tried link - Said couldn't find D4DACDDC1282 or D4DACD

Thanks for suggestion.

Re: How do I stop my router being a wi-fi hotspot?

paul_d_woods — Mon, 11 Nov 2024 14:30:10 GMT

Switched off SKYQ, and Humax, boxes at mains. Then switched off router wi-fi. Restarted router. Device still there, but Humax (game console) had gone.

Thanks for the suggestion

Re: How do I stop my router being a wi-fi hotspot?

licquorice — Mon, 11 Nov 2024 14:43:01 GMT

As @gg30340 said earlier, it's a Sky device.

Whatever device it is, it has your WiFi password.

Change your WiFi password and see what doesn't connect.

Deleting a device from the network map doesn't do anything except remove a non-connected entry from the list.

Re: How do I stop my router being a wi-fi hotspot?

paul_d_woods — Mon, 11 Nov 2024 14:46:39 GMT

Thank you will try that.