This topic

Lenovo Android 9 table won't connect to EE Wifi

NickT55 — Mon, 25 Nov 2024 19:01:16 GMT

I've just moved from a BT Smarthub to the EE equivalent. When I try and connect my Android tablet
to the wifi it fails to connect and also fails to remember the password.

I enter the wifi passord and hit connect. After a short pause it says "saved" but never connects.

I have successfully connected 4 other android devices to this new wifi service.

I have tried telling it to forget the connection but this doesn't help. I've tried telling it to forget
all network settings - again no help.

The device is a Lenovo tablet and is running Android 9. No later updates appear to be available.

If I turn on mobile hotspot on my Samsung phone, this Lenovo tablet will connect to that instead and work.

I don't want to factory reset the tablet.

Any Ideas

Re: Lenovo Android 9 table won't connect to EE Wifi

Keith_Beddoe — Mon, 25 Nov 2024 19:30:42 GMT

Factory reset the hub instead, as it may be stopping the device from authenticating.

A device will not remember the connection if it fails to authenticate.

If you have moved to EE, then they have a separate community forum.

Re: Lenovo Android 9 table won't connect to EE Wifi

gg30340 — Mon, 25 Nov 2024 19:46:37 GMT

Have you tried restarting the tablet?

Re: Lenovo Android 9 table won't connect to EE Wifi

NickT55 — Mon, 25 Nov 2024 20:31:21 GMT

The hub was brand new out of the box and the first thing I did was connect the WIFI to two tablets, my Samsung which worked and then my wife's Lenovo. that didn't

Re: Lenovo Android 9 table won't connect to EE Wifi

NickT55 — Mon, 25 Nov 2024 20:32:45 GMT

Yes several times. I told it to forget the settings and then did a shutdown/restart. Didn't solve it.

Re: Lenovo Android 9 table won't connect to EE Wifi

Keith_Beddoe — Mon, 25 Nov 2024 20:38:55 GMT

I would still try a factory reset of the hub, as there may still be an issue with it. Try a different wireless mode on the hub, as I assume its similar to the BT one.

Re: Lenovo Android 9 table won't connect to EE Wifi

NickT55 — Mon, 25 Nov 2024 21:21:32 GMT

I'm qwaiting on the Digital voice settings to arrive. If I reset the hub after they do will they not be deleted?