This topic

iPhone11 connecting to wifi - but "no service"

TomBootyman — Thu, 28 Nov 2024 08:23:46 GMT

Morning all,

Against my better judgement, my son got an iPhone. I know nothing about iPhones - rest of us are all android.

I had told him that if he got another detention at school, I would disconnect him from the house wifi using the MYBT app and remove his EE mobile data for a day.

He did. I did.

A day later, and I've given him his data back and reinstated wifi access and his phone will connect to wifi and see mobile signal but he keeps getting "No Service".

I have done a factory reset of our smart hub, he has reset his phone's network settings

Logging in to my hub I can see his phone. he is connected to the hub but no service still.

All suggestions gratefully received.

Tom

Re: iPhone11 connecting to wifi - but "no service"

Anonymous — Thu, 28 Nov 2024 08:34:17 GMT

No service relates to the mobile network, not WiFi.

https://support.apple.com/en-gb/120000

Re: iPhone11 connecting to wifi - but "no service"

licquorice — Thu, 28 Nov 2024 08:35:56 GMT

Sounds like Karma to me 😃

Re: iPhone11 connecting to wifi - but "no service"

TomBootyman — Thu, 28 Nov 2024 09:15:30 GMT

Thank you. But he can't connect to the internet using our wifi despite being able to connect to the hub.
I'll have a look at the link.

Re: iPhone11 connecting to wifi - but "no service"

gg30340 — Thu, 28 Nov 2024 09:57:22 GMT

Has airplane mode been activated in error. Try toggling it off and on then restart the phone.

Re: iPhone11 connecting to wifi - but "no service"

TomBootyman — Thu, 28 Nov 2024 10:48:42 GMT

THank you i'll check

Re: iPhone11 connecting to wifi - but "no service"

TomBootyman — Thu, 28 Nov 2024 16:00:14 GMT

All sorted now.

Thank you all for your responses.

He simply needed to reset his network settings on his iPhone. 6 hours later, it started working!

Tom