This topic

PS5 failing to connect to wifi

Thomas01 — Wed, 08 Jan 2025 00:42:44 GMT

My new PS5 cannot connect to my BT Smart hub 2 wifi. I'm at a complete loss. This is everything I have done to get to the root of the problem.

- Restart PS5 and router

- Change wifi bands on PS5

- Move PS5 closer to hub/disc/somewhere with low interference

- Looked into MAC address filtering (don't think smarthub 2 has this)

- Successfully connected via LAN cable AND to mobile hotspot

The LAN connection is only temporary, it isn't a long term option. BT said it's a playstation issue, when the only method it can't connect via is wirelessly to my wifi. I can't get through to someone at sony for this issue, but I can't see how it would be a sony issue. Please if anyone has any advice or tips, let me know!

Re: PS5 failing to connect to wifi

NigelB72 — Wed, 08 Jan 2025 07:46:25 GMT

PS5's work perfectly well with SH2. Check your Parental Settings within MyBT because if they're enabled, they could be blocking it.

What message are you getting when trying to connect?

Re: PS5 failing to connect to wifi

Thomas01 — Wed, 08 Jan 2025 09:58:02 GMT

I don't believe there are any controls at all.

There are a few different messages, most commonly along the lines of failing to connect within the time limit.

Re: PS5 failing to connect to wifi

NigelB72 — Wed, 08 Jan 2025 10:11:37 GMT

They're definitely something blocking it. Check your Parental Control Settings and also if you have a VPN or Firewall built into anti virus software.

Re: PS5 failing to connect to wifi

Thomas01 — Wed, 08 Jan 2025 14:30:07 GMT

The only control enabled is web protect, everything else is turned off. I also can't see any active vpn.

Looking on the hub manager, the firewall configuration is set to default. Is it something to do with port forwarding?

Re: PS5 failing to connect to wifi

licquorice — Wed, 08 Jan 2025 15:03:39 GMT

No, it has nothing to do with port forwarding. Turn off web protect.

Re: PS5 failing to connect to wifi

Thomas01 — Thu, 09 Jan 2025 13:31:49 GMT

It worked! Thank you.

Does it need to remain turned off to keep the playstation connected, or now that it has connected will it stay connected if I turn web protect back on?

Re: PS5 failing to connect to wifi

licquorice — Thu, 09 Jan 2025 13:44:40 GMT

You need to leave it turned off