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New smart hub for digital voice not behaving

Groo — Sat, 15 Feb 2025 12:29:48 GMT

Received new Smart Hub last week & set it up, got it to talk to laptop, mobile & printer. All fine. Got moved to Digital Voice on Friday (14th). So... on Friday evening, although hub still has blue lights, laptop lost internet. It then kept coming & going & eventually stayed on & has been fine (so far!) today. Obviously can't get onto webmail but that's a different problem which is not for this question. Anyway, back on subject, plugged my landline phone into hub yesterday morning & it worked fine - dial tone, and when I dialled number from my mobile, the landline phone rang. Today, however, landline phone still has a dial tone but if I try phoning to test, nothing happens; doesn't even ring at mobile end. If I check via http://192.168.1.254/ as per advise on another forum question, it shows my correct landline number.

Hopefully one of you clever people will have the answer; doesn't seem much point in me phoning the 'helpline' as they just read from a script.

Please don't get too technical with your answers!!

Re: New smart hub for digital voice not behaving

imjolly — Sat, 15 Feb 2025 13:01:49 GMT

have you tried just switching hub off wait couple minutes and turn back on. I would not factory reset just now

Re: New smart hub for digital voice not behaving

Groo — Sat, 15 Feb 2025 13:21:15 GMT

@imjollywrote:
have you tried just switching hub off wait couple minutes and turn back on. I would not factory reset just now

Weirdly, that worked! Thanks. I just hope it will settle itself down & stop being a pain - I just want to use the darned wifi, not have to keep cajoling it into doing its job 🙄

Re: New smart hub for digital voice not behaving

chrisjp — Sat, 15 Feb 2025 14:35:47 GMT

It's not unusual for new BT hubs, when just set up, to go on and off a bit as they negotiate the best speed with the servers.
If your telephone number is shown accurately in the hub manager, with "Service Ready" showing, then your DV should be working OK

Re: New smart hub for digital voice not behaving

Groo — Sat, 15 Feb 2025 16:31:09 GMT

Thank you.