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Some websites viewed on BT wifi not loading

fiorella — Sat, 15 Feb 2025 13:16:14 GMT

Some of the websites I manage are not loading on BT WIFI (ONLY), they worked yesterday. It seems to be a DNS problem. They load on my mobile data (vodaphone) and with other internet providers. Please help, my clients are having problems,

Re: Some websites viewed on BT wifi not loading

gg30340 — Sat, 15 Feb 2025 13:31:12 GMT

There was/is a BT problem which is being worked on and has already been resolved in some areas.

Re: Some websites viewed on BT wifi not loading

imjolly — Sat, 15 Feb 2025 13:31:53 GMT

BT are have some problems just especially with email but knock on affect to other services

https://community.bt.com/t5/General-email-queries/Are-BT-emails-down/m-p/2424778#M119026

Re: Some websites viewed on BT wifi not loading

chrisjp — Sat, 15 Feb 2025 14:19:07 GMT

Just an admittedly pedantic point. There is no such thing as "BT WiFi". BT provides the broadband service to your hub/router, and it is the hub that generates the WiFi you use in your house.

Re: Some websites viewed on BT wifi not loading

fiorella — Sat, 15 Feb 2025 14:49:49 GMT

So it seems that the issue was related to the email problem. I would still like to know what could have been the reason for only some of the sites of a wordpress multisite were affected and not others. Most of them have their domains registered in godaddy, of those pages only a few of them were affected. Soma had domain .com, .co.uk, .pe - and were affected. Something that they had in common was that the email was not managed by my hosting provider but by outlook. I am intrigued to what could have been the issue.

Re: Some websites viewed on BT wifi not loading

licquorice — Sat, 15 Feb 2025 15:15:33 GMT

It was a DNS problem.

Re: Some websites viewed on BT wifi not loading

nathfoley — Sat, 15 Feb 2025 15:16:13 GMT

@fiorella I had same issue - see:

DNS not resolving for our site - BT Community