This topic

Can you set up SH2 before the switch over?

Tommy025 — Mon, 17 Feb 2025 18:25:53 GMT

Hi, I have posted on another board, but now I know a bit more I thought I'd ask....
I have recieved my SH2 and installed it, should I have waited until being informed to?
As now my subscribed channels on EE/You view box don't work.

Thanks

Tommy

Re: Can you set up SH2 before the switch over?

WSH — Mon, 17 Feb 2025 18:29:52 GMT

Switch over to what?

If Digital Voice then yes. In fact it needs to be up and running for the switch.

If a switch to BT then obviously, no it won't work until the switch.

Re: Can you set up SH2 before the switch over?

Tommy025 — Mon, 17 Feb 2025 18:34:28 GMT

Yes digital voice. So I guess the answer is its OK to.

Re: Can you set up SH2 before the switch over?

WSH — Mon, 17 Feb 2025 18:37:43 GMT

Yes, it will be fine. As I say, they need to be able to "see it" on the line to complete the switch. When they inform you the switch has gone through just move your phone to the green socket on the back and reboot it.

Re: Can you set up SH2 before the switch over?

Tommy025 — Mon, 17 Feb 2025 18:51:53 GMT

Thanks, since changing hubs my smart tv works, netflix etc, but the EE/BT subscribed channels like Now sky history for example do not work and stopped when hubs were swapped, why would this be?

Re: Can you set up SH2 before the switch over?

WSH — Mon, 17 Feb 2025 18:55:46 GMT

I'm not an expert on the TV side of things but I would not have thought the two related unless it's something like the change of SSID/password with the new hub Wi-Fi etc.

Re: Can you set up SH2 before the switch over?

Tommy025 — Mon, 17 Feb 2025 19:03:00 GMT

OK thanks for the help. I just plugged the old hub in and the channels work. Switch back and they do not?

Maybe a TV wizard knows, I struggle with sharepoint!

TIA

Re: Can you set up SH2 before the switch over?

WSH — Mon, 17 Feb 2025 19:09:24 GMT

Have you tried rebooting the TV box? If it's on a wired connection it probably needs a reboot to force it to get a new address from the new hub.

Re: Can you set up SH2 before the switch over?

Tommy025 — Mon, 17 Feb 2025 19:29:20 GMT

Hi, yes I have and checked for updates, etc. Everything else works so the box must be working, just not all channels?

Re: Can you set up SH2 before the switch over?

WSH — Mon, 17 Feb 2025 19:37:20 GMT

Strange. Needs a retune perhaps?

Edit: @Midnight_Voice is probably the best authority on the TV boxes.

Re: Can you set up SH2 before the switch over?

Tommy025 — Tue, 18 Feb 2025 08:24:17 GMT

Thanks for the help and suggestions, this morning all channels work fine, so no idea why they haven't for the last 2 days. There was no mention of this as a potential issue in the few instructions recieved, which would have been nice.

Tommy

Re: Can you set up SH2 before the switch over?

Midnight_Voice — Tue, 18 Feb 2025 09:15:26 GMT

@Tommy025

As you don’t describe what you have switched from and switched to, it’s rather difficult to give good advice.

But if you were with BT before, then you can start the SH2 as soon as you like, if you have an internet connection compatible with it.

If you have newly joined EETV, then the service will not start until BT activate it, and it would seem that you tried to use it prematurely, and found this out. But now, apparently, it is working, so all is well.

Have I read the entrails correctly? 😛