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BT Smart Hub 2 disconnecting

andreaferns120472 — Mon, 03 Mar 2025 00:00:16 GMT

My BT Smart Hub 2 keeps disconnecting . After engineer visit Download speed is now 15MB but I think this is too much for the line can hold because of our area we live. When download speed was around 8MB hub did not keep disconnecting! Any ideas?

Re: BT Smart Hub 2 disconnecting

Manatarms84 — Mon, 03 Mar 2025 08:54:45 GMT

Normally there is something in how the line is built from Openreach that stops the line becoming unstable because of speed.
I would check your set up make sure everything is set up correctly and if you are still getting drops I would contact tech support and they can run some checks and see whats what.

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Re: BT Smart Hub 2 disconnecting

imjolly — Mon, 03 Mar 2025 09:06:14 GMT

if your line keeps dropping then the DLM will automatically drop your connection speed and increase your noise margin to try and stabilise your connection. this may continue to happen until line stabilises. have you checked your phone if not on digital voice for line noise which may be causing the problem