This topic

speedtest.btwholesale.com NOT WORKING

andreaferns120472 — Sat, 18 Jan 2025 01:29:46 GMT

For some reason when I try to run a BT speed test https://speedtest.btwholesale.com/details

and click on "go" nothing happens. I have tried this through wired and wi-fi connection and also factory set my BT Smarthub 2. Does anyone have any ideas why this has just started happening?

Re: speedtest.btwholesale.com NOT WORKING

Keith_Beddoe — Sat, 18 Jan 2025 06:17:34 GMT

@andreaferns120472

It was de-commissioned on the 10th January 2025.

Re: speedtest.btwholesale.com NOT WORKING

andreaferns120472 — Sun, 19 Jan 2025 01:23:34 GMT

This cant be right as I contacted BT a few days ago and they told me to reset smarthub 2 back to factory settings and it should work. But still doesnt work. So how do I do a BT speedtest?

Re: speedtest.btwholesale.com NOT WORKING

Keith_Beddoe — Sun, 19 Jan 2025 06:49:42 GMT

You could use the BT app, or one of the many online speed checkers.

The BT Wholesale one has definitely been ceased. Its possible the helpdesk are unaware.

Re: speedtest.btwholesale.com NOT WORKING

andreaferns120472 — Sun, 19 Jan 2025 07:42:12 GMT

Please can you recommend the best broadband Speed checker for BT?

Re: speedtest.btwholesale.com NOT WORKING

Keith_Beddoe — Sun, 19 Jan 2025 07:48:24 GMT

There is no specific one. I tend to use the Google one, which is the first one that comes up if you search for "speed test"

Test your internet speed

The internet speed test measures the speed of your internet connection. Your connection speed includes things like download speed and upload speed.

Important: This feature isn’t available in some countries and regions.

You can test your internet download and upload speed:

Go to Google.com.
Search for internet speed test.
Tap or click Run Speed Test.

Google partners with Measurement Lab (M-Lab) to run this test.

Re: speedtest.btwholesale.com NOT WORKING

NiKRuLeZ — Thu, 27 Feb 2025 17:15:54 GMT

How do we find out the IP profile of the broadband FTTC line now that this website has been decommissioned?

Re: speedtest.btwholesale.com NOT WORKING

Peter_W — Sat, 01 Mar 2025 09:20:10 GMT

Hi @NiKRuLeZ, there are a range of options out there for speed tests, and popular ones such as Ookla and Speed of me do display your public IP alongside the test.
If you head to your Hub manager on 192.168.1.254 too, you can find more detailed information about each of the devices on your network specifically, as each will have their own IP assigned.

Peter

Re: speedtest.btwholesale.com NOT WORKING

licquorice — Sat, 01 Mar 2025 09:55:26 GMT

@NiKRuLeZ

Not sure how relevant your IP profile is as it will be a consistent percentage of your sync speed which is immediately available from your hub stats.

Re: speedtest.btwholesale.com NOT WORKING

tonysmini018 — Sat, 01 Mar 2025 09:58:24 GMT

192.168.1.254 shows you what the router sees, or you can also use the MyBT app. (I’ve not used it for a while so I may have missed a step). Open the app, click on the three dots bottom right, you should see a tab for “test my speed” or something similar.

Run the test, you should see two results, router performance and the speed result to the device you are using to run the test.

Re: speedtest.btwholesale.com NOT WORKING

NiKRuLeZ — Sun, 02 Mar 2025 10:54:43 GMT

Just as a FYI, I don't use the BT home hub, I've got my own Netgear Router.

I don't really want to do a speedtest, it's more about finding out the IP Profile BT has set for my line at that time. How do I simply view that without calculating the % of the sync speed? I know I can do it this way but I'd rather just see the IP profile that BT has set.

Cheers

Re: speedtest.btwholesale.com NOT WORKING

licquorice — Sun, 02 Mar 2025 12:34:35 GMT

The IP profile is meaningless, your sync speed is what matters.

Re: speedtest.btwholesale.com NOT WORKING

NiKRuLeZ — Mon, 03 Mar 2025 15:33:38 GMT

Really helps knowing in situations (troubleshooting) where the sync is as it should be and the IP profile is not (stuck etc...). Is there really no way to see the IP profile anymore?

Re: speedtest.btwholesale.com NOT WORKING

licquorice — Mon, 03 Mar 2025 15:37:40 GMT

You can tell if your sync speed is as it should be by simply looking at the noise margin in the hub stats. It should be 6dB or possibly as low as 3dB if you have a good line.

Re: speedtest.btwholesale.com NOT WORKING

NiKRuLeZ — Mon, 03 Mar 2025 15:40:14 GMT

What good is this if you have a stuck IP profile? Hence the question of viewing the IP profile ...

Re: speedtest.btwholesale.com NOT WORKING

imjolly — Mon, 03 Mar 2025 15:52:14 GMT

Must admit I don't remember ever seeing ip profile when running speedtester on FTTC what makes you think there is any problem. as @licquorice posted noise margin will give better idea if connection as it should be.

if you are getting numerous drops in connection then you could end up with DLM taking action and be in a banded profile

Re: speedtest.btwholesale.com NOT WORKING

NiKRuLeZ — Mon, 03 Mar 2025 15:54:19 GMT

It's always been there on the speedtest, and crucial for any troubleshooting. I don't have any issues on my line, I wanted to see what the latest IP profile was, out of curiosity, to then find this has now been removed.

Anyone know of any other ways of obtaining the IP profile other than asking the ISP directly?

Re: speedtest.btwholesale.com NOT WORKING

licquorice — Mon, 03 Mar 2025 16:06:42 GMT

Please explain to me in technical terms how knowing your IP profile will give you any more information than the sync speed and noise margin.

IP profile information is a leftover from the days of locked modems where it was not possible to see the line stats.

Re: speedtest.btwholesale.com NOT WORKING

iniltous — Mon, 03 Mar 2025 16:12:27 GMT

The checker was always intended for the ISP to use not the customer, the fact that access was available by consumers was not a feature, more of a ‘loophole’ that was never closed ……you say it was useful in diagnosing problems, but this is for your provider to do , not you …..if you can’t see this any longer , that’s just tough luck , your provider has the necessary tools and it’s their job to diagnose problems, not yours, what’s more , even if you could ‘see’ issues using this tool , you still had to contact your provider, same as you do now

Re: speedtest.btwholesale.com NOT WORKING

NiKRuLeZ — Mon, 03 Mar 2025 16:19:52 GMT

Please explain to me in technical terms how knowing your IP profile will give you any more information than the sync speed and noise margin.

Sync is where it should be, SNR target margin is at 3db/Retransmission set to low. Not getting actual high throughput speed ... what could be wrong? Let me check IP profile (in case it's stuck - as it's sometimes known to be) ... oh can't do that ... Would've have pinpointed the issue at least and saved 5 business days and prob a home visit!