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Some devices connect with no internet

middlespoon — Sat, 22 Mar 2025 13:44:46 GMT

My Android devices and Kindles will connect to the Hub no problem but I get the message "Connected(no internet access". Rebooting the hub (we're on our 3rd with the same problem) connects them with internet but a few hours later, the problem recurs. Rebooting the devices themselves has no effect. They are on 5 GHz by the way. Thanks.

Re: Some devices connect with no internet

middlespoon — Sat, 22 Mar 2025 13:46:27 GMT

Incidentally, it happens whether I connect to the Hub or the Disc.

Re: Some devices connect with no internet

licquorice — Sat, 22 Mar 2025 14:39:06 GMT

First factory reset the hub ( not just reboot) to clear out any stale entries and the turn off MAC randomisation on your devices to prevent the DHCP table filling up again.

Re: Some devices connect with no internet

middlespoon — Sat, 22 Mar 2025 15:25:38 GMT

Thanks for your reply. It's a brand new router, so there shouldn't be any stale entries (I've checked the hub). There is no setting to turn off MAC randomisation on either our Honor devices (2 phones, 2 tablets) or our Kindles. Is it all about "trusted devices"? I'm a bit stuck.

Re: Some devices connect with no internet

licquorice — Sat, 22 Mar 2025 15:32:53 GMT

I would still factory reset it. The stale connections won't be visible in the hub manager.

Re: Some devices connect with no internet

Crimliar — Sat, 22 Mar 2025 17:00:20 GMT

The most common reason for what's being described is using a second router as a network switch but not turning off its DHCP server—could that be the case here?

Re: Some devices connect with no internet

middlespoon — Sat, 22 Mar 2025 18:35:19 GMT

No, that isn't the case. I have factory reset the hub by the way, I'll see how it behaves tomorrow - a pain to connect everything, yet again!

Re: Some devices connect with no internet

licquorice — Sat, 22 Mar 2025 18:39:47 GMT

Not sure why it's a pain, unless you have changed anything from default everything should just reconnect.