This topic

Smart Hub 2 not accepting password

LiquidStool — Mon, 24 Mar 2025 16:10:17 GMT

Hey

I moved home over the weekend, unfortunately my hub got damaged, I've sourced a brand new hub, waited until I've had a text from BT to say I'm ready to go, set it up and infuriatingly, it's not accepting the password.

It's exactly the same as printed on the hub, the little slide out thing and the enclosed sticker. I've had 3 people enter it, thinking it was me and still it's not accepting the password. I've done a factory reset, the lights show steady blue but no joy.

Any pointers please?

Re: Smart Hub 2 not accepting password

licquorice — Mon, 24 Mar 2025 16:13:49 GMT

Which password are you talking about? Hub manager password or WiFi password?

Re: Smart Hub 2 not accepting password

LiquidStool — Mon, 24 Mar 2025 16:15:22 GMT

Hi, it's the Wi-Fi password

Re: Smart Hub 2 not accepting password

licquorice — Mon, 24 Mar 2025 16:18:02 GMT

Are you sure your device is connecting to the hub and not a different one? Have you deleted your old hub network name from your device before attempting to connect to the new one?

If you go to advanced wireless settings in the hub manager you will see the WiFi password, make sure it is the same as the one printed on the hub label.

Re: Smart Hub 2 not accepting password

LiquidStool — Mon, 24 Mar 2025 16:22:57 GMT

Hmm, I've not deleted the old network details from my mobile, but it was definitely showing the new network name, to which i tried the password on the hub...
i'll try your sugestions and try again.
Many thanks for your suggestions 🙏

Re: Smart Hub 2 not accepting password

licquorice — Mon, 24 Mar 2025 16:28:55 GMT

Alternatively change the the new hub network name and password to the old network name and password to avoid having to enter the new password on all your devices.

Re: Smart Hub 2 not accepting password

LiquidStool — Mon, 24 Mar 2025 16:29:06 GMT

Now that sounds easier. I do that in hub manager?

Re: Smart Hub 2 not accepting password

licquorice — Mon, 24 Mar 2025 16:35:31 GMT

Yes, advanced wireless.

Re: Smart Hub 2 not accepting password

tony-wright — Mon, 24 Mar 2025 18:30:24 GMT

I have just returned to BT after trying full fibre which turned out to be slower. But that is another story.

My grouch is the size of the text on the little sticker that comes with the smart hub. I cannot see it without the aid of a magnifying glass and a torch.

Having finally gotten to grips with that, I found that the password would not be accepted by my pc despite it being correct, having checked it multiple times.

How do I access the hub manager?

Re: Smart Hub 2 not accepting password

licquorice — Mon, 24 Mar 2025 18:43:30 GMT

Put 192.168.1.254 in your browser address bar.

Re: Smart Hub 2 not accepting password

gg30340 — Mon, 24 Mar 2025 19:55:52 GMT

Make sure yu are using the Wireless passkey/password and not the Admin password.

It may be that the Smarthub is not a new one and is a "refurbished" one. Try a factory reset of the Smarthub by pressing a pin into the recess button on the rear for about 20 seconds. This should restore the wireless password to the one on the label.

Re: Smart Hub 2 not accepting password

tony-wright — Tue, 25 Mar 2025 10:30:34 GMT

'Tis a new hub.

Connected PC and Roku box using WAP button.

iPlayer accepted password.

TV accepted password.

Everything now hunky dory.

Just wish BT/EE would make the font larger on the little sticker.

Re: Smart Hub 2 not accepting password

HHGTTG — Tue, 25 Mar 2025 14:38:06 GMT

I think you mean WPS button on the router. I have had several of my own BT Hubs over the years and have never had any problems with the insert giving the admin password, SSSID etc. I apologise if you have sight problems that glasses won't ameliorate.
As suggested change your SSID and security key to that of a past or original hub you have had and then all you equipment will recognise you new hubs without a hitch.
I connect my new hubs to my PC using and Ethernet cable and power up the hub and then wait about 5 mins and then open up the browser and type in the Hub Manager IP address given above and then you can enter the settings using the existing passwords, SSID etc and change them to whatever you want or had previously.