This topic

URGENT: BT Content Control: Whitelist our website domain

storylane — Fri, 28 Mar 2025 16:36:16 GMT

Dear EE Team,

We observe that our various UK based customers, who are on EE network, are not being able to access our online website at https://app.storylane.io since last couple of days.

We have confirmed, all other customers from different geographic locations are able to access the website correctly.

Evidently there is some blocking that is happening at the EE network level.

We request you to kindly whitelist our domains app.storylane.io and *.storylane.io as wildcard to ensure that all our services are accessible to the EE network users.

Once we ask our customer to switch to Google DNS like 8.8.8.8 - then it works just fine.

Please see the screenshot

Thank you.

Re: URGENT: EE Content Control: Whitelist our website domain

Linzi_H — Fri, 28 Mar 2025 17:17:37 GMT

Hi @storylane

Our team has picked this up on the EE Community, and we'll update you further once we know more.

Linzi

Re: URGENT: EE Content Control: Whitelist our website domain

storylane — Fri, 28 Mar 2025 17:19:18 GMT

@Linzi_H

Thanks for the quick response.

Re: URGENT: EE Content Control: Whitelist our website domain

storylane — Mon, 31 Mar 2025 22:09:51 GMT

@Linzi_H

It's been few days and "app.storylane.io" is still unlisted in BT ISP.

We have >3000+ customers worldwide and since BT ISP unlisted us, it's causing issue with our customers like Amazon / Microsoft / Pearson etc

We also got recently notified by AWS about phishing demos and we duly removed those accounts. We don't see any emails from BT on this and looks domain was unlisted based on some reports without checking with us.

Can you kindly let us know update or who we should contact on BT team who can help with this ?

Re: URGENT: EE Content Control: Whitelist our website domain

imjolly — Tue, 01 Apr 2025 06:57:28 GMT

from mod post it has been picked up on EE community so try there https://community.ee.co.uk/

Re: URGENT: EE Content Control: Whitelist our website domain

Linzi_H — Thu, 03 Apr 2025 10:11:07 GMT

Good morning.

This has now been resolved and an update provided on the EE Community 👉 Solved: Re: URGENT: EE Content Control: Whitelist our website domain.

Thank you,
Linzi

Re: URGENT: EE Content Control: Whitelist our website domain

storylane — Thu, 03 Apr 2025 12:42:10 GMT

Thanks for the updates @Linzi_H

Re: URGENT: EE Content Control: Whitelist our website domain

Corsicanfox — Tue, 10 Mar 2026 12:33:16 GMT

Is there a better way more prescribed way to achieve this. I need a web site unblocked in this manner and would like to go through the proper channels?

Thank you

Re: URGENT: EE Content Control: Whitelist our website domain

Peter_W — Wed, 11 Mar 2026 12:41:30 GMT

Welcome to the Community, @Corsicanfox.

Could you please let us know about the issues you have been facing here?

Is it EE mobile or broadband accounts that appear to be getting blocked, and do you know if it's all users or only certain people.

Which site is it you're facing issues with, too?

Peter