This topic

BT Broadband down

PaulC3 — Tue, 01 Apr 2025 13:26:01 GMT

Hi, probably worrying about nothing but any help/advice VERY greatly received.

My broadband has gone down and engineer is coming this Friday.

Problem is, I live in a caravan and when we had BT Broadband installed 13 years ago we had some problems with engineer who said he couldn't go under caravan etc.

We eventually got it done but Im very nervous as to whether we will have problems again if problem is with connection point or cabling.

Any comments greatly appreciated

Re: BT Broadband down

imjolly — Tue, 01 Apr 2025 13:27:56 GMT

it will be up to openreach person that comes to fix your problem what they will or won't do being a caravan

Re: BT Broadband down

PaulC3 — Tue, 01 Apr 2025 13:31:11 GMT

That's what I am worried about, lol.

Are there any other options for wi fi if they won't repair my broadband?

Sorry if questions appear stupid, but Im clueless about all this.

Re: BT Broadband down

imjolly — Tue, 01 Apr 2025 13:42:22 GMT

better waiting until engineer been before trying to find a solution to something that may never happen

Re: BT Broadband down

PaulC3 — Tue, 01 Apr 2025 13:44:14 GMT

Thank you. Just wanting to know if any other wifi access alternatives if worst comes to worst.

Re: BT Broadband down

iniltous — Tue, 01 Apr 2025 13:56:08 GMT

What makes you think the fault is under your caravan ?

Re: BT Broadband down

PaulC3 — Tue, 01 Apr 2025 14:03:04 GMT

Hi. Thanks for the reply. I seem to recall (but as I say it is more than 13 years ago) that the connection point was just under the caravan so I am assuming that if cabling is the problem there might be an issue about an engineer going under the caravan.

Sorry if explanation is poor but I'm old and a bit dense with these things, I find it all very confusing. Just worried that I won't have access to wifi because it has become a big part in my recreational life at home.

Thanks again.

Re: BT Broadband down

PaulC3 — Tue, 01 Apr 2025 14:59:52 GMT

Thanks for the replies so far.

Re: BT Broadband down

PaulC3 — Tue, 01 Apr 2025 20:53:07 GMT

Just one last question, can anyone advise of any wi-fi alternatives should BT not repair my broadband. Many thanks once again.

Re: BT Broadband down

Hildener — Wed, 02 Apr 2025 00:06:08 GMT

i Am pretty sure openreach will get it fixed for you. As for an alternative I can only think of Starlink but it is expensive.

Re: BT Broadband down

gg30340 — Wed, 02 Apr 2025 11:53:51 GMT

If you have a good mobile network signal you could always get a Mobile broadband set up. Most mobile providers offer these packages. You get a Mobile router and pay a monthly fee depending on what amount of data you want and your devices connect to that router.

Another option would be to set your mobile phone, if you have one, to be a mobile hotspot and this would allow your other devices to connect to the Internet through the phone. It would however mean that you may have to increase your phone's data allowance.

Re: BT Broadband down

PaulC3 — Wed, 02 Apr 2025 13:27:02 GMT

Thank you so much for that very helpful reply. Much appreciated.

At the moment, while Im waiting repairs, BT have set me up with a mini hub which is working fine. I assume that is what you mean? Would a permanent mini-hub be something BT would let me use permanently do you know if worst comes to worst? Do they offer such a deal?

Thanks again for very helpful reply. Im most grateful

Re: BT Broadband down

gg30340 — Wed, 02 Apr 2025 13:43:08 GMT

The BT mini hub is only "turned on" when there is a problem with your broadband and it is only used until the broadband is fixed.

The other mobile broadband I was referring to are stand alone mobile broadband packages that would be used to replace a "fixed" broadband package.

BT or EE may do a mobile broadband package that you could purchase instead of your fixed line broadband when that contract ends.

Re: BT Broadband down

PaulC3 — Wed, 02 Apr 2025 13:52:43 GMT

Thanks again for helpful clarity. Much appreciated.

I'll stop worrying now, lol.