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BT Smart Hub 2

andreaferns120472 — Sun, 30 Mar 2025 23:43:06 GMT

I have a BT smart Hub 2.

I have 3 Sky Q boxes all hard wired to this router.

I also have 4 BT Wholehome Black wi-fi discs.

However when someone is watching Amazon Prime Video or Netflix on one of the Sky Q boxes on a TV AND I am watching anything on my iPad at the same time, the BT Smart Hub 2 keeps disconnecting.

I have received a new BT Smarthub 2 from BT and set this up successfully including reconnecting all 4 wi-fi black wholehome discs.

But still hub keeps disconnecting when someone is watching Netflix/Amazon Prime Video on a TV and I am also trying to watch any TV app on my iPad at the same time.

Does anyone have any ideas what to do?

Re: BT Smart Hub 2

TimCurtis — Mon, 31 Mar 2025 08:01:58 GMT

@andreaferns120472

Sky Q uses channel 36 on the 5GHz band to connect to the mini boxes so if the SH2 is also using channel 36 that might be the issue, so changing the SH2 from channel 36 would be the solution.

Re: BT Smart Hub 2

andreaferns120472 — Sat, 05 Apr 2025 03:09:22 GMT

Sorry what do mean SH2?

Re: BT Smart Hub 2

Kodikid — Sat, 05 Apr 2025 06:09:31 GMT

Smart Hub 2

Re: BT Smart Hub 2

andreaferns120472 — Sat, 05 Apr 2025 16:21:49 GMT

When I Log into BT Hub Manager 2.4GHz is using Channel 11 and 5GHz is using Channel 36!

Re: BT Smart Hub 2

imjolly — Sat, 05 Apr 2025 16:54:05 GMT

Change the 5ghz channel to either 44 or 48 and save. SKY Q uses channel 36

Re: BT Smart Hub 2

andreaferns120472 — Sat, 05 Apr 2025 18:34:50 GMT

Thanks so much for helping me.

When you say SKY Q uses channel 36 do you mean 2.4GHz?

Should I change 2.4GHz to Channel 36?

And 5 GHz to either channel 44 or 48?

I am attaching a picture for settings at the moment

Re: BT Smart Hub 2

WSH — Sat, 05 Apr 2025 18:44:35 GMT

The 5GHz. (2.4GHz is channels 1 - 13, of which only 1, 6 and 11 are really usable. 5GHz uses channels 36 to 100 odd, of which only 36, 40, 44 and 48 are really usable).

Re: BT Smart Hub 2

andreaferns120472 — Sat, 05 Apr 2025 19:00:52 GMT

I am so confussed as I keep getting different information.

What channel should 5GHz be set to and what channel for 2.4GHz?

Re: BT Smart Hub 2

WSH — Sat, 05 Apr 2025 19:06:18 GMT

Leave the 2.4 alone and just do what imjolly suggested to the 5GHz settings.

Re: BT Smart Hub 2

richest22 — Sun, 04 May 2025 08:56:33 GMT

Very helpful to know. My install is probly in July, and I have Sky Q and 4 mini boxes.

I was wondering why are there only a few channels usable?

Also, when a chanel is changed to a better channel, do you have to turn off smart switch to stop it changing back?

Thanks.

Re: BT Smart Hub 2

WSH — Sun, 04 May 2025 09:09:24 GMT

Yes, you will have to turn the Smart off.

As far as the number of channels goes, there are only really 1, 6 and 11 at 2.4GHz because the channels are so close together, they interfere with each other. An oversight in the original design. Only 1, 6 and 11 are far enough apart to be completely separate.

At 5GHz they are already set four channels apart but the airwaves are crowded and your Wi-Fi is not the only thing out there. Channels above 48 can be used but they may clash with things like radar and so are obliged to use DFS (Dynamic Frequency Selection) and jump to another channel if they detect a radar signal etc. This means 36, 40, 44 and 48 tend to be the most stable for home use.

Re: BT Smart Hub 2

richest22 — Sun, 04 May 2025 09:11:07 GMT

Ok, thanks for that. Regards.

Re: BT Smart Hub 2

licquorice — Sun, 04 May 2025 10:29:25 GMT

The options are Smart or individual channels, ergo setting a channel disables Smart.

Re: BT Smart Hub 2

richest22 — Mon, 05 May 2025 08:54:51 GMT

Thanks