This topic

Laptop not connecting.

sirbenfro — Tue, 29 Apr 2025 09:04:23 GMT

Not sure if this is the correct group, apologies if not

Mobile and my main tower PC connect OK, but have tried 2 different laptops and neither will connect to broadband.

Have tried switching off the router for a while before restarting, but still nothing.

It did come back last night, but won't connect again today, grateful for any suggestions.

Thanks

Re: Laptop not connecting.

HHGTTG — Tue, 29 Apr 2025 10:21:18 GMT

Are these Windows 10 laptops and have you got a WiFi symbol/icon in the bottom right hand side of the notification area (Win 10)?

Re: Laptop not connecting.

sirbenfro — Tue, 29 Apr 2025 10:37:58 GMT

Thanks

Re: Laptop not connecting.

HHGTTG — Tue, 29 Apr 2025 10:40:57 GMT

Sorry but I'm out then if it's Windows 11. Can you not Google this problem as there is a lot of info out there?

Re: Laptop not connecting.

imjolly — Tue, 29 Apr 2025 10:42:01 GMT

if laptops were connecting before without a problem what has changed?

Re: Laptop not connecting.

iniltous — Tue, 29 Apr 2025 11:19:28 GMT

Seem to recall a similar issue recently, it was the third party anti virus software that was the issue

Re: Laptop not connecting.

sirbenfro — Tue, 29 Apr 2025 12:23:21 GMT

Yes, I run Surfshark VPN, and I can't open my photo webpage with that on, have to switch it off, but I have tried that, switched it off and no difference.

Thanks

Re: Laptop not connecting.

sirbenfro — Tue, 29 Apr 2025 12:24:23 GMT

Nothing, as far as I know, it's a mystery.

Re: Laptop not connecting.

sirbenfro — Tue, 29 Apr 2025 12:26:40 GMT

Yes, I had already googled it, seems to happen quite often, but none of the answers , suggestions seemed to work.

Thought I'd come here and ask the experts. 😉

Thanks

Re: Laptop not connecting.

gg30340 — Tue, 29 Apr 2025 12:48:03 GMT

Try a factory reset of the BT hub by pressing a pin into the recess button on the rear for about 20 seconds.

When the hub is reconnecting restart, not just a power off, your laptops to see if that helps.

You should also check that your laptops are not named the same.

Re: Laptop not connecting.

Crimliar — Tue, 29 Apr 2025 21:14:50 GMT

Most common reason for this happening is that the laptop has been accidentally placed into "airplane" mode - usually a function key with an airplane logo on it!