This topic

New hub

gormsgast — Sun, 04 May 2025 10:31:19 GMT

Connected my new bt hub earlier, followed the instructions to the letter, says connected but no internet, and the hub is constantly flashing red/pink. Triple checked all connections etc....still nothing.

Contacted bt who did tests to no avail. Now waiting for an engineer to come next tuesday.

Tried to reconect my old hub, but now that doesn't work....same problem with constant red light...Done factory resets, but still won't connect.....whotta complete shambeles this changeover is proving tp be. Thankfully my phone allows me internet access to the internet to post this!

Re: New hub

WSH — Sun, 04 May 2025 10:42:14 GMT

What are you upgrading to?

If you were on Part-Fibre (FTTC/VDSL) and have upgraded to Full-Fibre (FTTP) you need to connect the hub to the ONT via yellow LAN port 4, not the old DSL port.

Re: New hub

gormsgast — Sun, 04 May 2025 10:49:28 GMT

Nope! not on any fibre

Re: New hub

imjolly — Sun, 04 May 2025 10:54:36 GMT

so what connection do you have - adsl/vdsl just copper or FTTC (fibre to cab and copper to home) or FTTP (fibre to home)?

why did BT send you a new hub? SH2?

Re: New hub

gormsgast — Sun, 04 May 2025 11:01:17 GMT

As far as iknow, just copper....almost certainly.

Re: New hub

WSH — Sun, 04 May 2025 11:03:30 GMT

So, is this the upgrade to Digital Voice (DV) then?

If so, the hub connections should be the same as your old hub with the exception that the phone now plugs into a socket on the back of the hub. They should send you a text to say when the change has gone through. If you then reboot the hub it should pick up the new settings and show your phone number of the management page of the hub.

Re: New hub

gormsgast — Sun, 04 May 2025 11:12:30 GMT

I'll wait for the engineer. I have no interest in all these tech solutions mosy of the terminology goes right over my head! etc.
Thanks for your time and answers

Re: New hub

WSH — Sun, 04 May 2025 11:15:14 GMT

Fair enough...but why post on here in the first place then?

Re: New hub

imjolly — Sun, 04 May 2025 11:15:37 GMT

@gormsgast

non technical question - why did BT send you a new hub SH2?

Re: New hub

gormsgast — Sun, 04 May 2025 11:30:28 GMT

Because most replies are quoting god knows what technical terms that many, including myself dont get... ok Mr know all?!!

Re: New hub

WSH — Sun, 04 May 2025 11:42:42 GMT

This is a customer to customer help forum. You are not talking to BT. With the exception of the moderators, everyone on here are fellow customers like yourself, including me. Some of us have retired from working in the industy, however, and we try to help out.

It is hardly fair to post on here suggesting you have a problem, then refuse to explain what that problem is and have a pop at people because you think something like "plug the phone into the back of the hub" is too technical.

Frankly, I think I'm going to stop offering people support on here as I can find better things to do with my time.

Regards, Mr.Know-it-all

Re: New hub

licquorice — Sun, 04 May 2025 12:03:46 GMT

Never ceases to amaze me that folks post on here with technical problems but don't want technical solutions.

Re: New hub

iniltous — Sun, 04 May 2025 13:39:52 GMT

It’s pretty clear , that as the OP also now has no connection when reconnecting the original router , that they connected the new router incorrectly and then in error reconnected the original router incorrectly as well ….if either the new or original router were connected correctly ( as the original router was before the OPs intervention ) both would undoubtedly work , but as stated , if the OP , having made the mistake themselves, blame BT or poor instructions, and prefer to wait for an engineer to fix something that will probably only take a few seconds , that’s entirely up-to them

Re: New hub

gormsgast — Sun, 04 May 2025 15:18:31 GMT

I already "fully explained" what happened.

Just because some are tech savvy, even on what some may seem easy, that doesn't mean everyone is. I had said after someone offered advice, which unfortunately didn't solve the problem that i would wait for the engineer to sort it, but you had say....."why post here then!

Re: New hub

gormsgast — Sun, 04 May 2025 15:28:01 GMT

Well sunshine! not everyone is familiar (in all ways) with the terminology etc. To people in the know, more so if they have worked in that system, it comes easy. If all had fully read my opening question, then maybe the sarcastic replies I'm getting wouldn't have been necessary.

Re: New hub

chrisjp — Sun, 04 May 2025 17:55:58 GMT

"If all had fully read my opening question, then maybe the sarcastic replies I'm getting wouldn't have been necessary."

But your opening question didn't fully explain the issue you have. Why has BT sent you a new hub and what is the "changeover" that BT is doing with your connection?

If you'd explained that, maybe our answers would have been more help to you

Re: New hub

gormsgast — Sun, 04 May 2025 20:24:48 GMT

R U avin a laugh? Surely you have geard of the changeover to digital and how it affects landlines

Re: New hub

StuartHK — Sun, 04 May 2025 20:56:07 GMT

But you were told how to fix that in message 6

Re: New hub

HHGTTG — Mon, 05 May 2025 08:48:32 GMT

Now having reading this complete thread as it is so far, I'd imagine the OP has no idea what the "management page of the hub." is that you suggested he/she does in your reply in message 6. Anyway, our OP doesn't seem to be a very understanding person. Ah well, you can't win them all.

He/she doesn't seem to know whether the changeover to DV has actually taken place. There are so many questions that could be asked but they don't seem to be appreciated by the OP.

Re: New hub

gormsgast — Mon, 05 May 2025 08:53:20 GMT

Oh yes i do sunshine, my changeover takes place in about a weeks time. Try not to make assumptions next time!