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Hub Operation

RodBet — Tue, 27 May 2025 12:50:05 GMT

Have a smart hub 2 with 2 mesh disks together with 2 x third party access points. All available tests indicate that pc’s, iPhones etc are connected and that the hub is ok Problem is that I cannot download any data using Ethernet or the Wi-Fi “root” address. The network works perfectly when peripherals are connected through the access point addresses. Any advice on solving this appreciated

Re: Hub Operation

Christopher_G — Wed, 28 May 2025 12:00:45 GMT

Hi @RodBet

Welcome to the community.

It may be worth doing a factory reset on the hub. If that doesn't fix it, it's worth speaking with our technical support team to see if there is anything they can do from our end.

We also have some really knowledgeable community users who may see your post and offer their expertise.

Chris