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Getting rid of Hybrid Connect from Hub Home page

bucketbot1 — Mon, 09 Jun 2025 12:20:50 GMT

I was fed up with paying £75 a month for my BB on Halo 3+ so I have just downgraded it to Fibre 2 at £31.99.

Same speed as before & I still have Norton Security.

Obviousy I had to send back the Hybrid connect modem and Wifi Disc both of which are not really needed as Hybrid Connect has come on for less than a couple of hours in the last 3 years and my devices connect straight to the hub fine and in fact many are hard wired via ethernet anyway.

On the upside it shows how reliable the Broadband is.

I have removed Hybrid Connect and the wifi disc from the My devices list using the advanced menu but I still have Hybrid Connect Shwoing as modem disconnected on the hub home page in bright orange.

How can I get rid of this?

Re: Getting rid of Hybrid Connect from Hub Home page

licquorice — Mon, 09 Jun 2025 12:35:18 GMT

Try a factory reset of the hub. Press the recessed button for about 20 seconds until the lights flash.

Re: Getting rid of Hybrid Connect from Hub Home page

bucketbot1 — Mon, 09 Jun 2025 14:22:38 GMT

Cheers.

I considered that but was reluctant to do so in case it wiped out any updates that have been done on the hub.

Re: Getting rid of Hybrid Connect from Hub Home page

licquorice — Mon, 09 Jun 2025 14:26:19 GMT

It won't

Re: Getting rid of Hybrid Connect from Hub Home page

gg30340 — Mon, 09 Jun 2025 14:40:53 GMT

Any BT updates to the hub overwrites the software that it is updating and it becomes the "new factory reset" software.

Re: Getting rid of Hybrid Connect from Hub Home page

bucketbot1 — Mon, 09 Jun 2025 15:31:43 GMT

OK thanks.

So If I do the factory reset then restore the hub settings from a backup will that also reinstate any port forwarding settings?

Re: Getting rid of Hybrid Connect from Hub Home page

licquorice — Mon, 09 Jun 2025 15:43:36 GMT

Yes, it should do, but it may or may not also restore the settings you are trying to get rid of.

Any port forwarding settings should only take a couple of minutes to recreate anyway.