Mb/s dropped to less than half of guaranteed speed

sbrodie — Thu, 31 Jul 2025 04:58:57 GMT

Our broadband (EE) has been intermittently dropping out over the past few days but now the download/upload speeds have dropped to below half of the guaranteed 50Mb speed.

The line has been rock solid for years. The pretty useless EE “check your line” function in their app says the line is fine, when it clearly isn’t.

Nothing has changed internally in the property. It’s a FTTC line.

Last week, I requested an early cancellation fee to get out of the EE broadband contract and now, despite years of a solid service level, the line ‘coincidentally’ deteriorates?

It feels like it’s a ‘congestion at the cabinet’ issue (which we’ve had before) but how can I prove it? I’ve no laptop to plug the router in to, to get a hardwired speed test result and to eliminate an internal property issue.

Previously, some of the mods on the forum directed me to a method of getting speeds and proof of congestion at the cabinet. They were superb at getting a similar issue resolved.

Any help would be appreciated.

Re: Mb/s dropped to less than half of guaranteed speed

licquorice — Thu, 31 Jul 2025 07:14:27 GMT

The EE forum is here https://community.ee.co.uk/

This is the BT forum

Re: Mb/s dropped to less than half of guaranteed speed

sbrodie — Thu, 31 Jul 2025 07:27:36 GMT

Apologies.

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Mb/s dropped to less than half of guaranteed speed

Re: Mb/s dropped to less than half of guaranteed speed

Re: Mb/s dropped to less than half of guaranteed speed