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'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

MarmadukeTheEighth — Sat, 09 Aug 2025 12:00:57 GMT

Our contract ended so I renewed for the same price but with 900MBPS instead of 150MBPS. The customer agent told me I would be sent a new EE hub to replace my 4(?) year old BT Smart Hub 2. But today I received today another Smart Hub 2!! Would the EE one be better/faster? Surely technology has moved a bit since we had our old SH2? And to go from 150MBPS to 900MBPS surely just means switching a switch somewhere and turn of the throttling down to 150? 😉 So now I have to change all our TVs (3), laptops (3), desktops (2), tablets (4) and smart phones (2) to the new hub's credentials for no reason?

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

VeteranISPUser — Sat, 09 Aug 2025 12:04:17 GMT

@MarmadukeTheEighthwrote:
So now I have to change all our TVs (3), laptops (3), desktops (2), tablets (4) and smart phones (2) to the new hub's credentials for no reason?

Hi @MarmadukeTheEighth Or simply change the new hub to the old hub's SSID and Password.

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

Kodikid — Sat, 09 Aug 2025 13:17:35 GMT

Imagine what phone or tv you had in 2019? Well that's the year the SH2 was released.

The EE wifi 6/7 router's are literally light years ahead.

To really appreciate your 900mbps you need one of the above.

If you're with BT broadband you won't get offered a EE router

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

licquorice — Sat, 09 Aug 2025 13:18:25 GMT

Yawn, same old broken record.

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

MarmadukeTheEighth — Sat, 09 Aug 2025 13:53:51 GMT

Thanks. My suspicions exactly.

I just called BT and the agent didn't really understand what I was talking about... (Is the call centre in the UK? I was speaking very clearly and she still didn't seem to be on wavelength.) She then said she would send me an EE one. I hope that will be better than my six-year-old technology BT one. She said it will arrive on Monday. On Tuesday they'd already booked an engineer in to come and visit, so I hope he is au fait enough to decide which one of the two he should install for maximum effect. 🙏 I have that chill feeling that this may be only the start of a long and frustrating journey......

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

Kodikid — Sat, 09 Aug 2025 14:52:02 GMT

Sometimes think BT must subcontract some of their work to various call centres around the world as generally the staff are pretty clueless on the various products.

Don't be surprised if another SH2 arrives through the post.

One of life's mysteries as why BT persist with the rapidly ageing SH2.

Why don't they simply rebrand the EE router's to BT ?

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

chrisjp — Sat, 09 Aug 2025 16:18:17 GMT

"If you're with BT broadband you won't get offered a EE router"

That's true, but it's easy and quite cheap to buy an EE router, by searching for it on the internet. EE routers work seamlessly with BT accounts

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

Kodikid — Sat, 09 Aug 2025 17:40:08 GMT

And Plusnet...around £20 for the wifi 6 router and £40 for the wifi 7 on a well known auction site.

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

MZone — Sun, 10 Aug 2025 08:20:32 GMT

I upgraded with BT from FTTC to FTTP and was sent the EE Smart Hub as I previously had the BT Smart hub. The EE smart hub is the same as the BT smart hub 2 just looks cosmetically different and has EE branding. I had already purchased a BT Smart Hub 2 on eBay prior to this so am just using the SH2 as I have complete WiFi discs that I also managed to source from elsewhere. Some of the posts on the EE community about the EE supplied hubs is not good reading so I’m sticking with what I have for now. I get about 175mb dl over WiFi downstairs using the disks and around 300mb dl near the hub. I’m on fibre 500 FYI. That is plenty for me using WiFi.

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

Kodikid — Sun, 10 Aug 2025 09:26:28 GMT

The now long discontinued EE smart hub was indeed internally identical to the BT SH2.

The ones we're talking about here are the wifi 6 smart hub plus and the wifi 7 router's.

When I endured the SH2 I couldn’t get above 200mbps over wifi on my 500mbps package. With my EE wifi 6 I regularly exceed 500mbps over wifi.

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

MarmadukeTheEighth — Sun, 10 Aug 2025 09:40:43 GMT

Thanks Kodikid.

I'll see what arrives on Monday - maybe I will then have 3 SH2s? 🤣

Then I'll wait see what the engineer says on Tuesday. If I'm not convinced I will get what I signed up for, I'll cancel everything (I'm in the 14 days period) and go onto the EE site and sign up there.

Funny of the day: I just received a text from BT saying "We've got your kit return. We'll make sure it's refurbished or recycled..." Eh??? I haven't sent anything. 🤔🤡

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

MZone — Sun, 10 Aug 2025 12:06:26 GMT

I only upgraded in June so the EE smart hub can’t be discontinued unless it was done recently?

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

MarmadukeTheEighth — Mon, 11 Aug 2025 11:38:56 GMT

Update Monday 11th Aug :

(1) Having had a nice message from BT yesterday thanking me for returning my router, when I had returned nothing, this morning I received a somewhat shirty message saying if I don't return my router I will be charged £67!! 🤪😂🤣 They must be using AI now to manage these communications...

(2) I also had a message today saying my order 'was now complete'. ??? Well, not quite, as the engineer was booked to come tomorrow. But I checked my internet speed out of interest. They've pressed the switch to turn my throttling off, and I'm getting a faster signal - 300/400 (wildly fluctuating at the moment) on laptops. Sadly, nowhere near the mooted 900 or the guaranteed 700.

The previous owner of our home had Cat 6 (possibly 7) installed and my main desktop is connected via that, at the opposite end of the house to where the fibre comes in. Current speed 986! Upload 103! My chat to the engineer tomorrow will be very interesting.

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

gg30340 — Mon, 11 Aug 2025 12:03:09 GMT

@MarmadukeTheEighth

Your guaranteed speeds are at the point of entry to the router not at the device and especially speed over wireless connections such as you may be using on your laptop.

See link

What is BT's Stay Fast Guarantee? | BT Help

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

MarmadukeTheEighth — Mon, 11 Aug 2025 12:18:28 GMT

Thanks gg30340.

But I assume the ability of the hub to emit a strong, fast signal for picking up by our devices is dependant on its relative sophistication? Which is why I was concerned that when I agreed to sign up for the upgrade from 150 to 900 and was promised a new EE Hub - which I understand is much improved technology compared to my existing SH2 (introduced in 2019) - but I have only been sent another SH2 (well, two actually...)

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

licquorice — Mon, 11 Aug 2025 12:39:38 GMT

Don't believe all the rubbish that @Kodikid spouts on this forum.

Re: 'Upgraded' to 900 MPS - BT sent us another Smart Hub 2?

gg30340 — Mon, 11 Aug 2025 12:33:14 GMT

Wireless signals can be affected by many things as well as the device that is receiving them.

That is why no Internet Provider will guarantee any wireless connections.

Routers all give out more or less the same signal strength.

See links

WiFi Signal Strength: A No-Nonsense Guide

What is Transmit Power & Transmit Power Control in Wi-Fi? (2023) – The Network Guys