https://community.bt.com/t5/Home-setup-Wi-Fi-network/Re-Whole-Home-Wi-Fi-v1-02-13-build14-Full-Release/m-p/2440811#M216408 <P>I am getting an update failure whenever trying to update to this version. MD5 mismatch. Failing when trying to upgrade both through the web interface and the phone app. Power cycling the discs did not help.</P><P>Anybody else getting the same problem? Any ideas how to resolve this?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250813-073213_Samsung Internet.jpg" style="width: 1080px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/86917i33E9FC669B5EF432/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20250813-073213_Samsung Internet.jpg" alt="Screenshot_20250813-073213_Samsung Internet.jpg" /></span></P><P> </P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG-20250720-WA0011.jpg" style="width: 1200px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/86916i99E0880212F8C3C8/image-size/medium?v=v2&amp;px=400" role="button" title="IMG-20250720-WA0011.jpg" alt="IMG-20250720-WA0011.jpg" /></span></P><P> </P> Wed, 13 Aug 2025 06:38:11 GMT sitalchauhan 2025-08-13T06:38:11Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Re-Whole-Home-Wi-Fi-v1-02-13-build14-Full-Release/m-p/2440811#M216408 <P>I am getting an update failure whenever trying to update to this version. MD5 mismatch. Failing when trying to upgrade both through the web interface and the phone app. Power cycling the discs did not help.</P><P>Anybody else getting the same problem? Any ideas how to resolve this?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250813-073213_Samsung Internet.jpg" style="width: 1080px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/86917i33E9FC669B5EF432/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20250813-073213_Samsung Internet.jpg" alt="Screenshot_20250813-073213_Samsung Internet.jpg" /></span></P><P> </P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG-20250720-WA0011.jpg" style="width: 1200px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/86916i99E0880212F8C3C8/image-size/medium?v=v2&amp;px=400" role="button" title="IMG-20250720-WA0011.jpg" alt="IMG-20250720-WA0011.jpg" /></span></P><P> </P> Wed, 13 Aug 2025 06:38:11 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Re-Whole-Home-Wi-Fi-v1-02-13-build14-Full-Release/m-p/2440811#M216408 sitalchauhan 2025-08-13T06:38:11Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Re-Whole-Home-Wi-Fi-v1-02-13-build14-Full-Release/m-p/2441027#M216423 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/346408">@sitalchauhan</a>.</P><P>Thanks for coming to the community.</P><P>If upgrading through both the web interface and app has failed and Power cycling the discs hasn't resolved the issue, I’d recommend <A href="https://www.bt.com/help/contact-bt" target="_blank">getting in touch with our team</A> so they can look into this further, identify why the update failed, and help get this sorted.</P><P>Debbie &nbsp;</P> Thu, 14 Aug 2025 15:07:51 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Re-Whole-Home-Wi-Fi-v1-02-13-build14-Full-Release/m-p/2441027#M216423 Debbie_G 2025-08-14T15:07:51Z