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Trying to make an account but it says technical error every time

Beth5 — Fri, 05 Sep 2025 18:52:44 GMT

Hi I’m trying to set up my new WiFi it’s still flashing orange currently even though I have had a message to say it should all be ready now. does it tend to take 24hours? Also trying to set up a bt account but it comes up with a technical error every time.

Re: Trying to make an account but it says technical error every time

Lesley_W — Sat, 06 Sep 2025 10:01:48 GMT

Hi @Beth5

Welcome to our community.

Has there been any change since you posted this? Sometimes it can take up to midnight for the activation so hopefully it is all working for you this morning.

Lesley

Re: Trying to make an account but it says technical error every time

Beth5 — Sat, 06 Sep 2025 13:43:58 GMT

No still says technical error when I try to make an account

Re: Trying to make an account but it says technical error every time

Lesley_W — Sat, 06 Sep 2025 14:03:22 GMT

Is the WiFi itself working now @Beth5?

Did you get any log in details or are you setting it up from scratch?

Lesley

Re: Trying to make an account but it says technical error every time

Beth5 — Sat, 06 Sep 2025 14:20:38 GMT

Yes the WiFi itself is now working

Re: Trying to make an account but it says technical error every time

Beth5 — Sat, 06 Sep 2025 15:05:54 GMT

Setting it up from scratch

Re: Trying to make an account but it says technical error every time

Lesley_W — Sun, 07 Sep 2025 07:11:06 GMT

That's great news @Beth5

If you are unable to set up an online account, our customer care team can help with this if you give them a call.

Lesley