This topic

USB drive no longer accessible from Iphone after firmware update

ThirstyHub500 — Mon, 22 May 2023 13:56:37 GMT

The USB port on my BT smarthub A Is no longer accessible using my Iphone. Which means I can no longer stream music from a USB drive.

This has been caused by a firmware update Please let me know when BT will rectify this.

Serial number:

Firmware version: SG4B1000E081

Firmware updated:26-Feb-2023

Re: USB drive no longer accessible from Iphone after firmware update

TimCurtis — Mon, 22 May 2023 17:11:56 GMT

@ThirstyHub500

Is it possible that the update affected one of your settings or added something else where the default setting doesn't work for you?

I don't use a Smarthub for anything like that so I'm just speculating.

Re: USB drive no longer accessible from Iphone after firmware update

ThirstyHub500 — Tue, 23 May 2023 18:49:36 GMT

Thank you for your help.

There have been posts of this problem occurring after firmware update SG4B1000E081 from “SteveinIoW” and “ChrisN56”

Does anyone know how or if it is possible to resolve this?

I use FilebrowserPro & MusicStreamer both iOS apps from Stratospherix

I have not changed any settings on the hub.

Re: USB drive no longer accessible from Iphone after firmware update

cadogangb — Fri, 03 Oct 2025 14:31:36 GMT

Apparently the function has been disabled - you can't access a memory stick vis the USB port on the rear of your SmartHub 2

Re: USB drive no longer accessible from Iphone after firmware update

licquorice — Fri, 03 Oct 2025 15:05:58 GMT

You are posting on a 2 year old thread, but yes you can access the usb port at the rear of the Smart Hub2. It has not been disabled but you need to use smb1 which is deprecated and disabled by default on must devices.

Re: USB drive no longer accessible from Iphone after firmware update

cadogangb — Fri, 03 Oct 2025 15:10:52 GMT

I just had a conversation with BT Support and they told me it was no longer supported and was only for use by BT Engineers. I asked them to make that clear to users instead of us wasting our time trying to make things work that they had disabled and they agreed to forward the request up the management line.

Re: USB drive no longer accessible from Iphone after firmware update

licquorice — Fri, 03 Oct 2025 15:18:57 GMT

As usual, they were talking nonsense.

I wonder how I am managing to use it.

Re: USB drive no longer accessible from Iphone after firmware update

Crimliar — Fri, 03 Oct 2025 15:29:31 GMT

@cadogangb I'm not sure that's accurate, my SH2 has firmware v0.44.00.04123-BT updated 25-Feb-2025, and a USB drive can be accessed via the web at 192.168.50.253/usb1 (that would more commonly be 192.168.1.254/usb1) or via file explorer with the device being BT Home Hub 6DX File Server (this is a SH2!).

Try connecting to 192.168.1.254/usb1 in a browser, and if that works you should be able to add it as a file location, unless the os on your iPhone no longer allows access to such devices!

There is the possibility this is different for a SmartHub "A" whatever that is!

Re: USB drive no longer accessible from Iphone after firmware update

Crimliar — Fri, 03 Oct 2025 15:35:49 GMT

Re: USB drive no longer accessible from Iphone after firmware update

bernard46 — Fri, 03 Oct 2025 15:42:43 GMT

Interesting, however my SH2 has firmware v0.45.00.08028-BT updated on April 8th 2025, so I wonder if that has something to do with it?
I activated SMB1 as per another response and rebooted the Win 11 system but no luck - I also tried your two suggestions above but again no luck.
By the way I'm trying to access a memory stick.
Also when I try 192.168.1.254/usb1 it comes up with "403 forbidden" and "illegal file name"

Re: USB drive no longer accessible from Iphone after firmware update

licquorice — Fri, 03 Oct 2025 15:44:36 GMT

You need to map a drive to \\192.168.1.254\usb1

Re: USB drive no longer accessible from Iphone after firmware update

bernard46 — Fri, 03 Oct 2025 15:47:48 GMT

I did put in the two \\ at the front.

Re: USB drive no longer accessible from Iphone after firmware update

bernard46 — Fri, 03 Oct 2025 16:03:27 GMT

OK I got there - the only option you need to select in Windows Features seems to be "SMB 1.0/CIFS Client" - the other two SMB options can be left off and then you can either map the drive to a drive letter using the option in File Explorer or you can enter \\192.168.1.254\usb1 in a browser and you will get access to the root folder as per file Explorer.

Great, thanks for the hints and tips.