This topic

Portforwarding HeatApp

Colesy1977 — Mon, 20 Oct 2025 16:50:59 GMT

Good evening,

Has anyone used a SmartHub 2 to successfully portforward with the HeatHub Application? I have the internal and external ports to be forwarded to, I can connect on Wifi just not 4g or 5g - it would be useful to have extra control for heating in the winter brrrr !

Re: Portforwarding HeatApp

licquorice — Mon, 20 Oct 2025 17:29:59 GMT

How are you accessing the hub via 4G/5G? Directly with it's public IP address or via a Dynamic DNS service?

Re: Portforwarding HeatApp

Colesy1977 — Thu, 30 Oct 2025 19:32:23 GMT

Hi I use the Heatapp application on my phone smart hub2 gives the remote access via a hub connected via ethernet cable.

Re: Portforwarding HeatApp

licquorice — Thu, 30 Oct 2025 20:03:59 GMT

Normally with this type of thing the heating will be connecting to a server and the app getting the information from the server, thus port forwarding is not required. If you are having to forward ports the app must be connecting directly to your hub. It therefore needs to know you public IP address which is dynamic but can be tracked using a Dynamic DNS service.

Either way, the app needs to know your public IP address.

Re: Portforwarding HeatApp

Colesy1977 — Fri, 31 Oct 2025 08:53:58 GMT

Hi,

the app connects on WiFi when at home I just can’t connect on my mobile using 4g or 5g. I’ve set port forwarding up, it kinda works - WiFi connects ok. How would I give the app my IP Address ? Port forwarding worked previously seems smart hub2 only change, have swapped routers Via BT same problem still. I can give port forwarding rules etc really struggling with this

Re: Portforwarding HeatApp

licquorice — Fri, 31 Oct 2025 11:27:07 GMT

Having had a quick look at the manual https://ebv-gmbh.eu/assets/downloads/heatapp!-system/0450000542_2023_BA_heatapp_System_EbV_EN.pdf

I'm pretty sure port forwarding isn't required and that you access the Heatapp hub via their server.

Are you sure Heatapp connect is enabled on the Heatapp hub? See para 3.13 page 12

Re: Portforwarding HeatApp

Colesy1977 — Fri, 31 Oct 2025 11:38:51 GMT

Hi,

I’ve got the original version of the app heatapp is an orange square - any assistance is most welcome

Re: Portforwarding HeatApp

Leanne_T — Sun, 02 Nov 2025 07:55:57 GMT

Hi @Colesy1977

Thanks for coming back to us.

Have you tried the settings @licquorice has provided to see if this works for the HeatApp model you're using?

If the settings are different, do you have the model number/version of the HeatApp hub?

Thanks.

Leanne.

Re: Portforwarding HeatApp

Colesy1977 — Sun, 02 Nov 2025 16:24:22 GMT

Good afternoon ,

I have the settings from the app can I post them here? The portforwarding details from the Heatapp I use.

Re: Portforwarding HeatApp

licquorice — Sun, 02 Nov 2025 16:53:18 GMT

Yes, post them.

Re: Portforwarding HeatApp

licquorice — Sun, 02 Nov 2025 16:57:22 GMT

Port forwarding in itself does nothing other than open a door to your network. Unless the app knows your public IP address or you utilise an IP tracking service, it won't know where to connect to.

As said previously, most of these type of apps don't require port forwarding as the systems upload to a central server which the app connects to in order to retrieve the data.

Re: Portforwarding HeatApp

Colesy1977 — Sun, 02 Nov 2025 16:57:45 GMT

Re: Portforwarding HeatApp

Colesy1977 — Mon, 03 Nov 2025 16:05:20 GMT

The company who supplied the product advised portforwarding was required.

I did post photos of the settings and the app for further info - I’d welcome any assistance !

Re: Portforwarding HeatApp

Alex_H — Mon, 03 Nov 2025 16:23:51 GMT

@Colesy1977 It looks like no image has come through on your previous post and I can't see anything in the image console. I would recommend trying to post your images again.

Alex

Re: Portforwarding HeatApp

licquorice — Mon, 03 Nov 2025 16:35:01 GMT

I'm still not convinced port forwarding is required, however, are you sure you are forwarding the ports to the correct internal IP address of the Heatapp hub?

Have you given the Heatapp hub a static IP address or are you relying on DHCP?

Re: Portforwarding HeatApp

Colesy1977 — Mon, 03 Nov 2025 16:43:16 GMT

Hi,

I believe it’s a static IP

Re: Portforwarding HeatApp

Colesy1977 — Mon, 03 Nov 2025 16:43:59 GMT

Re: Portforwarding HeatApp

licquorice — Mon, 03 Nov 2025 16:48:23 GMT

What address is it? There is no security implication in posting the 192.168.1.xxx address

What ports are you forwarding?

Re: Portforwarding HeatApp

Colesy1977 — Mon, 03 Nov 2025 16:59:57 GMT

Portforward internal and external to 6653

Re: Portforwarding HeatApp

licquorice — Mon, 03 Nov 2025 17:04:28 GMT

IP address?