This topic

connection stability issues

andreaferns120472 — Sun, 19 Oct 2025 00:16:02 GMT

I have a Smart Hub 2, I have quite a good download speed but I am having connection stability issues. I have unplugged all equipment and BT has refreshed the line but same problem. any ideas?

Re: connection stability issues

Alex_H — Tue, 21 Oct 2025 15:03:27 GMT

Hi @andreaferns120472,

Thanks for visiting the BT Community

Is the connection dropping out entirely when you are having issues or are things just running slowly? Does the issue generally resolve itself after waiting a bit? How often are the issues happening?

Our forum experts may be able to offer some additional advice, but if not it may be worth getting back in touch with our technical team when you have a chance, to run some further diagnostics.

Alex

Re: connection stability issues

andreaferns120472 — Thu, 23 Oct 2025 01:57:31 GMT

my wifi on devices shows full bars but sometimes around morning/luchtime when I try to access for example netflix on ipad/iphone, or on my TV, it says not connected to internet.

Re: connection stability issues

Katie_B — Thu, 23 Oct 2025 11:02:02 GMT

Thanks for getting back to us @andreaferns120472.

I'd recommend following the advice provided by @Alex_H and giving our technical team a call.

They will be able to investigate this further for you.

Katie