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Re: connection stability issues

MichaelBrown864 — Thu, 23 Oct 2025 11:11:29 GMT

I’m having connection stability issues with my Smart Hub 2. Speeds are good, but the connection drops randomly. I’ve tried unplugging all devices and BT refreshed the line, but the problem persists. Any suggestions?

Re: connection stability issues

imjolly — Thu, 23 Oct 2025 12:06:37 GMT

I moved your post to start your own thread so replies will apply to your problem which may not be same as previous poster's problem

Is your hub still connected to internet, hub light blue, and it is the wifi that is dropping giving message 'no internet connection'

Re: connection stability issues

Andywick123 — Tue, 11 Nov 2025 12:58:51 GMT

Not sure if you got this fixed but had same issue. An engineer cane and did a factory reset in the admin side. There was an update needed engineers are going round the country doing these updates. Can check my profile for the post I made.

recently I started getting it dropping again intermittently. Very annoying. It had been perfect for a about a month now dropping before the recent ones thoug

Re: connection stability issues

licquorice — Tue, 11 Nov 2025 13:16:45 GMT

I have absolutely no idea where you got that idea from, nobody is 'going round the country doing updates' . Updates are automatic and remotely applied.

Neither is there any way an update will cure stability issues that are probably a line problem.

Re: connection stability issues

Andywick123 — Tue, 11 Nov 2025 13:17:46 GMT

Engineers are with similar connection dropping problems. Literally had an engineer say this you little keyboard warrior haha

Re: connection stability issues

licquorice — Tue, 11 Nov 2025 13:23:20 GMT

I'm no keyboard warrior, I'm someone with many years experience that has far more knowledge than the clueless 'engineer'.

You believe whatever you want

Re: connection stability issues

imjolly — Tue, 11 Nov 2025 13:24:27 GMT

I'm sorry but there are no engineers going round the country just fixing connection problems. I think you were just told a story which satisfied you as he left. if problem has returned didn't do a very good job