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Website is incorrectly blocked by parental controls

arbuz_picol077 — Sat, 29 Nov 2025 22:26:25 GMT

Hello,

I would like to report an issue in BT's Parental Controls and how it is incorrectly blocking a website's file domain on the false grounds of it being pornographic. The website Newgrounds has basic site elements such as icons failing to load as their main image domain (img.ngfiles.com) is being blocked despite it not containing any adult content. While it is present on the site, it is hosted on other domains and age verification is required to access it in the UK. As such, the blocking of this domain is problematic and hinders the experience of the website, so if this could please be resolved I would appreciate it. If there is anything else I should do then please let me know.

Thank you.

Re: Website is incorrectly blocked by parental controls

shakey1981 — Sun, 30 Nov 2025 13:28:16 GMT

add this site as exception https://community.bt.com/t5/Archive-Staging/Broadband-Parental-Controls-Gaming/td-p/2197017

see second reply under this post

Allowing blocked websites

Re: Website is incorrectly blocked by parental controls

Ali_A — Sun, 30 Nov 2025 13:30:52 GMT

Hi @arbuz_picol077

If a website is hosting it's images through another domain which has categorisation restrictions on it, the initial website will have to move it's images onto its own site to avoid the images being blocked by the age verification, for a more complete browsing experience.

I'll send you a private message for more information. Can you have a look and get back to me when you can.
You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

Ali