This topic

Opt Out of BT Public Wifi

And1990 — Thu, 04 Dec 2025 17:14:43 GMT

Has anyone found a way of opting out of public wifi. I keep trying via the My BT link but despite receiving a message saying its going to be sorted, it isn't. This has been a problem for years. I tried going via a BT Guide but they clearly had no idea what they were doing so this route failed too. Are there still moderators on here that can help?

Re: Opt Out of BT Public Wifi

shakey1981 — Thu, 04 Dec 2025 21:59:25 GMT

or in my bt under product(you will need your bt id )

look for the bt wifi

after you have done this login to the router look at status and look at public wifi

Re: Opt Out of BT Public Wifi

And1990 — Thu, 04 Dec 2025 21:57:05 GMT

This just takes me to the My BT link I mentioned above which doesn’t work:

Sorry something's gone wrong

There's been a problem while processing your request.
We have registered this problem and will be looking into it shortly.

Re: Opt Out of BT Public Wifi

shakey1981 — Thu, 04 Dec 2025 22:07:35 GMT

hopefully a mod cam help or use live chat (not open now tho)

under contact us

broadband https://www.bt.com/help/contact-bt/technical-support/broadband

message us option is quicker

Re: Opt Out of BT Public Wifi

And1990 — Thu, 04 Dec 2025 22:07:18 GMT

Thanks. Hopefully someone can help. I went down the live chat route and got a BT Guide who managed to mess up a whole lot of other stuff and didn't solve the wifi problem. So I don't think I'll be going down that route again!

Re: Opt Out of BT Public Wifi

shakey1981 — Thu, 04 Dec 2025 22:13:02 GMT

the page must been down again hopefully a mod can see this and help you can identify a mod

by this on there profile

picture

Re: Opt Out of BT Public Wifi

Ali_A — Mon, 08 Dec 2025 19:00:12 GMT

Hi @And1990

I'd love to see if I can get you some help with this.
I'll send you a private message for more information. Can you have a look and get back to me when you can.
You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Ali

Re: Opt Out of BT Public Wifi

WSH — Mon, 08 Dec 2025 19:23:35 GMT

In my experience, the opt out does work but seems to take a month to kick-in, for some reason.

It also appears to be linked to that particular Smart Hub. If you have to swap out the Smart Hub for some reason, you are back to square one.

The best solution is to turn off all the Wi-Fi on the hub and then plug a third-party Wi-Fi point in. Even an old Smart Hub will do, as if it isn’t connected directly to the internet the public Wi-Fi will not work.

Unfortunately, turning off the Wi-Fi will be a problem if you use BT’s mesh disks, which need it turned on, of course.

Re: Opt Out of BT Public Wifi

shakey1981 — Mon, 08 Dec 2025 20:34:22 GMT

is is easy done login to thr hun manager click status then click more info on public wifi

opt out once done take days to disbke it self you do NOT NEED to disable wifi

Re: Opt Out of BT Public Wifi

shakey1981 — Mon, 08 Dec 2025 20:36:48 GMT

https://www.bt.com/help/broadband/learn-about-broadband/learn-about-the-bt-hub-manager

use the admin password and login details on a sticker click status then click public wifi then more info

Re: Opt Out of BT Public Wifi

And1990 — Mon, 08 Dec 2025 20:54:47 GMT

Unfortunately, and as I’ve previously posted, this doesn’t work. When the clicking on the link the following error message is returned:

Sorry something's gone wrong

There's been a problem while processing your request.
We have registered this problem and will be looking into it shortly.

This isn't a temporary issue, I’ve been trying this for at least 12 months.

Re: Opt Out of BT Public Wifi

shakey1981 — Mon, 08 Dec 2025 20:57:12 GMT

@Ali_A a mod was looking to help you with see his post in tread @And1990

Re: Opt Out of BT Public Wifi

shakey1981 — Mon, 08 Dec 2025 21:39:51 GMT

yeah i know